Inadequate management conditions can impair the welfare of captive-bred horses. Understanding individuals’ viewpoints and the factors influencing their decisions about adopting or avoiding certain practices may provide insights into their motivations and decision-making processes. This is particularly relevant in the equestrian community, where equine practitioners and enthusiasts often engage in harmful practices. We explored the beliefs, knowledge, and attitudes of equine practitioners and enthusiasts about horse welfare and the barriers that prevent them from employing better management practices that are essential to promoting horses’ welfare. The study consisted of in-depth semi-structured interviews conducted in person with 31 individuals directly involved in the equestrian environment in Brazil. Responses were analyzed through thematic analysis with a data-driven deductive approach. Participants’ beliefs, knowledge and attitudes to horse welfare were divided into three themes. The first theme, “Let the horse be a horse”, captured participants’ perceptions about how physical and mental aspects related to the nature and welfare of horses. The second theme, “Everyone does it like that”, includes the social norms that influence decisions about the practices that impact on the welfare of the horses. The third theme, “Beyond utopia: how and why horses are managed the way they are”, covered barriers that participants perceived as impediments to the use of best practices for the welfare of horses. While participants demonstrated awareness of welfare issues and acknowledged factors that negatively impact horses, there was a notable discrepancy between this knowledge and the implementation of improved management practices. This could be explained by several perceived barriers to implementing management practices that could enhance horse welfare, including lack of financial resources, limited physical space, shortage of qualified labor, time constraints, inadequate tools, and insufficient knowledge. Additionally, we identified deeply rooted social norms within the equestrian community and culturally established practices that limit approaches to horse welfare. Participants underscored the influence of these norms and different interpretations of “letting the horse be a horse” based on the horse’s value and purpose. Concerning low-value horses, the primary justifications for stall housing and concentrated feeding were linked to elevated costs involved in spatial demands and labor; in contrast, for high-value horses used in performance and aesthetics, the arguments shifted to potential benefits to the horses’ well-being. From an ethical perspective, ideally, individuals should refrain from owning horses if they cannot ensure the animals’ welfare. Additionally, if the equestrian community neglects public attitudes towards animal welfare, it risks eroding its social license.