Post-disaster communities on social media: citizen participation in crisis communication after the Nepal earthquake, 2015

Arora, Shubhda

doi:10.1080/00909882.2021.1964572

Cited by 15 publications

(3 citation statements)

References 39 publications

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“…Social media has been monitored during real‐life disasters for data‐mining (e.g., Huang et al, 2022; Li et al, 2022) or tracing missing persons (e.g., Macias et al, 2009). However, aggregate data might not represent people with limited language skills (Uekusa, 2022), limited access to, or little skill in using, social media (Arora, 2022; Zhang et al, 2019).…”

Section: Institutional Uses Of Social Media For Mitigating Disaster V...mentioning

confidence: 99%

Mitigating vulnerabilities with social media: A cross‐national study of European disaster managers' practices

Torpan,

Hansson,

Orru

et al. 2024

Risk Hazard & Crisis Pub Pol

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In this article, we provide an overview of the ways in which disaster managers in eight European countries use social media to mitigate people's vulnerability to hazards. Our document analysis and 95 expert interviews in Germany, Italy, Belgium, Sweden, Hungary, Finland, Norway, and Estonia revealed six distinct institutional social media practices that may reduce disaster vulnerability: sharing educational guidelines, informing and warning the public, identifying citizens' concerns, identifying missing persons, sharing guidelines during disaster, and organizing volunteers. We discuss how these practices could affect people's ability to access, understand, and react adequately to information about risks and hazards. Our findings can be used to improve guidelines for official crisis communication on social media and demonstrate the value of using social media in disaster risk reduction.

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Section: Institutional Uses Of Social Media For Mitigating Disaster V...mentioning

confidence: 99%

Mitigating vulnerabilities with social media: A cross‐national study of European disaster managers' practices

Torpan,

Hansson,

Orru

et al. 2024

Risk Hazard & Crisis Pub Pol

View full text Add to dashboard Cite

show abstract

“…Furthermore, of course, there are studies which show that television remains the most common channel that audiences use in times of crisis [26,[47][48][49]. Compared with traditional media, social media is also considered to be an important channel [50][51][52][53][54][55][56] for risk information due to its interactivity and speed. In addition to traditional media and new media, another information dissemination channel that cannot be ignored is interpersonal communication, which mainly refers to communication and dissemination among family members, friends, and neighbors.…”

Section: Scholars Earthquake Emergency Information Classificationmentioning

confidence: 99%

Information Preference and Information Supply Efficiency Evaluation before, during, and after an Earthquake: Evidence from Songyuan, China

Peng

Pang

et al. 2021

IJERPH

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Efficient risk communication is aimed at improving the supply of risk information to meet the information needs of individuals, thus reducing their vulnerability when facing the risk of emergency. There is little information available in the literature regarding information preference from an individual’s need perspective, and there is a lack of differentiation in evaluation between information need and supply. Under the guidance of the crisis stage analysis theory, using multiple response analysis and weighted analysis methods, this study explores earthquake disaster information content and communication channel preferences, and develops an information deviation index (IDI) to evaluate the efficiency of risk communication before, during, and after an earthquake. A questionnaire-based survey of 918 valid respondents in Songyuan, China, which had been hit by a small earthquake swarm, was conducted to provide practical evidence for this study. The results indicated the following. Firstly, the information needs of individuals are highly differentiated in the different stages of an earthquake. From pre-disaster to post-disaster, individuals show a shift in information need from “preparedness and response knowledge” to “disaster information”, then to “disaster information and disaster relief information” in parallel, to “reconstruction and reflection information”. Based on the above analysis, a composition of the main earthquake disaster information is proposed for different stages. Secondly, by measuring the values of the IDI, we found that most individuals’ information needs were met for the earthquake. Thirdly, the TV and the internet were the two preferred commutation channels for acquiring disaster information from among all the effective channels in all the stages.

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“…For instance, considering the prevalence of terrorism in Pakistan, which has subsequently deterred the influx of tourists, Ali et al (2018) suggested that the Pakistani government should bolster the physical security measures for tourists, foster positive social media representation, encourage international trade, and promote cultural exchanges. Similarly, applying crisis communication framework to analyse the online communities that emerged as a result of the 2015 Nepal earthquake, Arora (2022) found that these online communities have emerged as significant effective communicators, providing support to both citizens and intervention agencies in the distribution of humanitarian aid. This highlights the evolving role of social media communities as active contributors in disaster response and relief efforts in developing countries.…”

Section: Introductionmentioning

confidence: 99%

Crisis communication for public organizations: Examining Pakistan Railways' use of information technology and social media for image repair

Kamboh,

Ittefaq,

Jin

2023

Contingencies & Crisis Mgmt

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This study examines the induction of information technology and the use of image‐repair focused crisis response strategies on social media by Pakistan Railways amid a recent crisis. A mix‐method based content analysis (i.e., qualitative and quantitative) to investigate whether and if so, how Pakistan Railways used Benoit's suggested image restoration strategies on social media to repair its image among customers and in print media. Our results show that Pakistan Railways predominantly used reducing the offensiveness of event (40%), followed by corrective action (34.6%), evasion of responsibility (10.6%), denial (8%) and mortification (6.4%) strategies, respectively. In addition, the use of image‐repair focused crisis response strategies significantly varied by social media platform. An analysis of the publics' emotions found in their online comments reveals that, during the course of the organizational crisis communication, negative public emotions gradually subsided into ambivalent ones; and contrary to a highly negative newspaper coverage tone in the beginning of the crisis, the introduction of the Twitter handle has associated with more positive media coverage afterward. Theoretical and practical implications, especially the need for advancing social‐mediated crisis response effectiveness in developing countries, are discussed.

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Post-disaster communities on social media: citizen participation in crisis communication after the Nepal earthquake, 2015

Cited by 15 publications

References 39 publications

Mitigating vulnerabilities with social media: A cross‐national study of European disaster managers' practices

Mitigating vulnerabilities with social media: A cross‐national study of European disaster managers' practices

Information Preference and Information Supply Efficiency Evaluation before, during, and after an Earthquake: Evidence from Songyuan, China

Crisis communication for public organizations: Examining Pakistan Railways' use of information technology and social media for image repair

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