Post-implementation evaluation and challenges of Integrated Financial Management Information Systems for municipalities in South Africa

Gcora, Nozibele; Chigona, Wallace

doi:10.4102/sajim.v21i1.1066

Cited by 6 publications

(10 citation statements)

References 22 publications

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“…This implies that users perceived the system as easy to use, user-friendly and easy to learn whilst having the required functionalities for revenue collection. This finding is similar to studies conducted in Mauritius (Veeramootoo et al , 2018) and South Africa (Gcora and Chigona, 2019). For instance, the lack of key functionalities in the IFMIS had an impact on the success of the system as many users could use the system properly, reducing the ability of municipalities to collect revenue (Gcora and Chigona, 2019).…”

Section: Discussionsupporting

confidence: 91%

“…This finding is similar to studies conducted in Mauritius (Veeramootoo et al , 2018) and South Africa (Gcora and Chigona, 2019). For instance, the lack of key functionalities in the IFMIS had an impact on the success of the system as many users could use the system properly, reducing the ability of municipalities to collect revenue (Gcora and Chigona, 2019). In general, a technically sound system with adequate functionalities to process payments and collect revenue was a key to the success of the system.…”

Section: Discussionsupporting

confidence: 91%

“…Additionally, even when available to provide such support, IT support personnel seemed to lack the requisite skills and competencies to solve emerging technical challenges. Poor service quality was also found to affect user satisfaction with IFMIS in Uganda (Sakwa and Maiga, 2018), the taxation system in Tunisia (Mellouli et al , 2020), IFMIS in South Africa (Gcora and Chigona, 2019) and the e-fill system in Nigeria (Agbabiaka, 2018). For instance, 70% of users could not use the FMIS properly due to the lack of reliable support services after being trained (Gcora and Chigona, 2019).…”

Section: Discussionmentioning

confidence: 99%

“…Poor service quality was also found to affect user satisfaction with IFMIS in Uganda (Sakwa and Maiga, 2018), the taxation system in Tunisia (Mellouli et al , 2020), IFMIS in South Africa (Gcora and Chigona, 2019) and the e-fill system in Nigeria (Agbabiaka, 2018). For instance, 70% of users could not use the FMIS properly due to the lack of reliable support services after being trained (Gcora and Chigona, 2019). The support services via chat was key to the success of the system implemented in Rwanda (Mukamurenzi et al , 2019).…”

Section: Discussionmentioning

confidence: 99%

See 3 more Smart Citations

Evaluation of local government revenue collection information system success in Tanzania

Sausi

Kitali

Mtebe

2021

DPRG

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Purpose This study aims to adapt the updated DeLone and McLean model to evaluate the success of the local government revenue collection and information system (IS) implemented in Tanzania. Design/methodology/approach The study used a concurrent mixed research design integrating quantitative and qualitative data within a single investigation. A total of 296 users from local government authorities (LGAs) in 5 regions in Tanzania participated in the study. Findings The study found that the system quality and information quality had a significant positive impact whilst service quality and trust in the system had a significant negative effect. In contrast, facilitating conditions did not have an effect whatsoever. The findings from the open-ended questions and implications of the findings are discussed. Originality/value The findings from this study will help LGAs understand the factors that affect the success of the ISs in developing countries. The results indicate that in addition to information technology attributes, building trust in the system is crucial to foster user satisfaction and increase the public value of the systems.

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Section: Discussionsupporting

confidence: 91%

Section: Discussionsupporting

confidence: 91%

Section: Discussionmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

See 2 more Smart Citations

Evaluation of local government revenue collection information system success in Tanzania

Sausi

Kitali

Mtebe

2021

DPRG

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“…Residents of municipalities do not have the same opportunities and skills either (Gcora & Chigona, 2019).…”

mentioning

confidence: 99%

Strategic Directions To Apply Information Resources In Local Government System

Kolesnikov¹

2022

European Proceedings of Social and Behavioural Sciences

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Local government by its nature significantly differs from state power for objective reasons. The issues of two-way communication between the power structures and the residents are of crucial importance now. Local government is more differentiated than state power in terms of economic, financial and other resources, depending on the specific territory in which it is exercised. This specificity must be taken into account when reforming it and defining the main development directions. The most important tendency in societal evolution and public administration system in recent decades is digitalization. Information technologies are being introduced in all spheres of governance and initiate the emergence of new administrative methods of work. It is necessary to introduce an official governmental concept determining the directions for information resource development in municipalities and the ways to overcome digital inequality among municipalities. Such a concept shall be of a comprehensive organizational and economic nature and should provide phased implementation of digital technologies at the local level, depending on municipality type. This is quite in line with the specifics of local government, which is based on enshrining various opportunities for different municipality types. It is proper to legislate the approach whereby different municipalities shall follow specific requirements for the use of electronic direct democracy forms as well as municipal information systems.

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An exploratory study on the challenges faced by South African municipalities in implementing the Municipal Standard Chart of Accounts: a case of the city of Tshwane

Lekhera,

Schutte,

Dlamini

2023

IJRBS

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This study explored the challenges faced by municipalities in South Africa in the implementation of the Municipal Standard Chart of Accounts (mSCOA). The study adopted a qualitative approach, following an interpretive ontology, and a purposive sampling technique was used. The City of Tshwane in Gauteng Province was used as a unit of analysis; primary data was collected using virtual interviews as well as open-ended questionnaires, and secondary data was obtained in various documents on mSCOA implementation. The study revealed that there is a low mSCOA implementation level in the City of Tshwane. Furthermore, the study found that numerous challenges influenced the low implementation level. These challenges include resistance to change, a lack of adequate training on mSCOA implementation, a lack of personnel, a lack of pre-consultations, and poor system vendor skills transfer. The study recommends involving implementers in the concept and inception phases of any new reform.

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Post-implementation evaluation and challenges of Integrated Financial Management Information Systems for municipalities in South Africa

Cited by 6 publications

References 22 publications

Evaluation of local government revenue collection information system success in Tanzania

Evaluation of local government revenue collection information system success in Tanzania

Strategic Directions To Apply Information Resources In Local Government System

An exploratory study on the challenges faced by South African municipalities in implementing the Municipal Standard Chart of Accounts: a case of the city of Tshwane

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