PosterTalk: Expanding Participatory Agency in Public Survey Platforms via Middle-Out Gatekeeping

Biedermann, Paul; Coenen, Jorgos; Roeck, Dries De; Moere, Andrew Vande

doi:10.1145/3563657.3595984

Proceedings of the 2023 ACM Designing Interactive Systems Conference 2023

DOI: 10.1145/3563657.3595984

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PosterTalk: Expanding Participatory Agency in Public Survey Platforms via Middle-Out Gatekeeping

Paul Biedermann

Jorgos Coenen

Dries De Roeck³

et al.

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2024

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Cited by 1 publication

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Policy Sandboxing: Empathy As An Enabler Towards Inclusive Policy-Making

Mauri,

Hsu,

Verma

et al. 2024

Proc. ACM Hum.-Comput. Interact.

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Digitally-supported participatory methods are often used in policy-making to develop inclusive policies by collecting and integrating citizen's opinions. However, these methods fail to capture the complexity and nuances in citizen's needs, i.e., citizens are generally unaware of other's needs, perspectives, and experiences. Consequently, policies developed with this underlying gap tend to overlook the alignment of multistakeholder perspectives, and design policies based on the optimization of high-level demographic features. In our contribution, we propose a method to enable citizens understand other's perspectives and calibrate their positions. First, we collected requirements and design principles to develop our approach by involving stakeholders and experts in policymaking in a series of workshops. Then, we conducted a crowdsourcing study with 420 participants to compare the effect of different text and images, on people's initial and final motivations and their willingness to change opinions. We observed that both influence participant's opinion change, however, the effect is more pronounced for textual modality. Finally, we discuss overarching implications of designing with empathy to mediate alignment of citizen's perspectives.

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Policy Sandboxing: Empathy As An Enabler Towards Inclusive Policy-Making

Mauri,

Hsu,

Verma

et al. 2024

Proc. ACM Hum.-Comput. Interact.

View full text Add to dashboard Cite

show abstract

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PosterTalk: Expanding Participatory Agency in Public Survey Platforms via Middle-Out Gatekeeping

Cited by 1 publication

References 111 publications

Policy Sandboxing: Empathy As An Enabler Towards Inclusive Policy-Making

Policy Sandboxing: Empathy As An Enabler Towards Inclusive Policy-Making

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