“…In this paper, the retailer offers incentive payments for customers' SL resources instead of the IL resources investigated in [30][31][32]34], and the case study results suggest that the SL is another important DR resource the retailer can deploy to improve its profit and reduce the risk caused by the market price uncertainty. In [31][32][33], the retailer's incentive prices for DR resources are specified according to predetermined stepwise reward-based DR curves, however, in this paper the SL incentive prices are specified by solving a bi-level model which can better model the characteristics of customers, e.g., customers' load-shift capability and customers' willingness to participate in the DRP. In addition, in [33], a RO-based decision-making model is proposed to maximize retailer's benefit in the worst case, however, over-conservative strategies may be obtained if the uncertainty set is not constructed properly.…”