Practice and Discussion on the Management Mode of Comprehensive Pharmacy under the Strategy of Healthy China

Liao, Jing; Hua, Xiaoli; Cai, Xuefeng; Su, Yuyong; Li-xiu, YU

doi:10.1155/2022/5477995

Cited by 1 publication

(2 citation statements)

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“…In summary, this study suggests that hospitals must focus on enhancing service quality, as good service quality is more effective in ensuring patient satisfaction with the service encounter and increasing patient trust. When patients are highly cooperative with doctors in arranging prescriptions and advice, the higher the loyalty to doctors, nurses, and service providers, which means that patients feel convenient and reassured, and strengthen their dependence ( 5 , 15 ). With such a positive feedback loop, it is believed that the recovery rate of the patients will be improved.…”

Section: Conclusion and Recommendationsmentioning

confidence: 99%

“…The report of the 19th National Congress of the Chinese Communist Party clearly states that the quality of medical care should be continuously improved to enhance the health of the people ( 4 ). In addition, the Chinese people's concern for the quality and health of hospital services has made the service quality and attitude of medical staff a relevant topic throughout all of society ( 5 ). However, due to the influence of the old medical system, China's medical and health system is undergoing profound changes, giving rise to many problems, which has resulted in a gap in the people's demand and expectation for medical services.…”

Section: Introductionmentioning

confidence: 99%

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Exploring the Relationship Between Hospital Service Quality, Patient Trust, and Loyalty From a Service Encounter Perspective in Elderly With Chronic Diseases

Shie

Huang

Li³

et al. 2022

Front. Public Health

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Based on the service encounter perspective, this study combines theoretical foundations for such factors as service quality and the characteristics of the hospital service industry to develop a research model scale to investigate whether the quality of hospital services affects patients' perceptions of health service encounters, trust, and loyalty. Nowadays, with the advancement of medical technology, patients pay more attention to the quality of medical services and good service encounters provided by healthcare professionals in order to establish positive patient relationships; hospitals need to improve their own service quality and establish good patient trust relationships so that doctor-patient satisfaction and loyalty can be improved. In a review of related literature, this study found that most past studies focused on issues related of quality of medical services and patient satisfaction, but ignored those related to the relationship between medical service encounters and patient trust and loyalty, as well as the lack of scientific measurement markers for service encounters in the Chinese medical service industry. Therefore, this study uses the Service Encounter Perspective and Service Quality Theory Development Research Scale to collect and analyze data for a typical case of a Chinese tertiary hospital. Finally, this study explores the relationship between the four variables of service quality, service encounter, trust, and loyalty by means of a questionnaire and statistical analysis of the data. Finally, it is concluded that the higher the service quality of the hospital, the higher the customer trust, the higher the service encounter, and in the greater the doctor-patient loyalty.

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Section: Conclusion and Recommendationsmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%