Practicing Organization Development

Rothwell, William J.; Stavros, Jacqueline M.; Sullivan, Roland L.

doi:10.1002/9781119176626

Cited by 14 publications

(2 citation statements)

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“…Meanwhile, a servicebased approach is to place the user as the main factor in public service. Transformation in the context of public policy, according to Rothwell et al (2015) is one of the attempts to find breakthrough results. Other opinions expressed (Saputra et al, 2019), more transformation aimed at reconfiguring the structure, process, and constellation of actors, thus potentially challenging policies (institutions), policies (content), and also politics (processes) of certain systems.…”

Section: Introductionmentioning

confidence: 99%

Information Service Activities on the Public Satisfaction Levels in the Public Service Mall of Palopo City

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2021

J. Bina Praja

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The government continues to make paradigm changes to make the government system even better. A rigid and centralized government has now turned into a decentralized government and has an entrepreneurial spirit. For this reason, it is necessary to improve service quality on an ongoing basis for the realization of prime public services. Improvement in the quality of public services is carried out comprehensively and integrated, both internally and externally. It is necessary to make improvements and requires proper management to improve service quality. Information services provided by the Public Service Mall by the Palopo City One-Stop Investment Service (DPMPTSP) is a breakthrough that sought to increase public satisfaction in the city of Palopo. This study investigates how public satisfaction with information services was carried out by Public Service Mall (DPMPTSP). This research uses quantitative research methods with a non-random sampling technique by accidental sampling, namely anyone who coincidentally meets the researcher can be used as a sample. The results of this study indicate that the information services provided by the Public Service Mall DPMPTS Palopo City make the public feel satisfied through indicators; (1), Building an information system (2), Establishing a list of information (3), providing facilities and infrastructure (4), Information complaint services. The contribution of this research is expected to be an innovation in realizing a fast, easy, transparent, sure, and affordable government service process as well as bringing closer and providing broader services to the public.

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Section: Introductionmentioning

confidence: 99%

Information Service Activities on the Public Satisfaction Levels in the Public Service Mall of Palopo City

Sari

2021

J. Bina Praja

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“…Concerning quality improvement principles, several literature reviews have already been done in the past. Some new implementations are done every day and change is permanent (Rothwell et al, 2015). Moreover, thanks to technology improvement, Zero Defect Manufacturing (ZDM) is a philosophy for which the implementation is closer than ever (Eleftheriadis and Myklebust, 2016).…”

Section: Introductionmentioning

confidence: 99%

Product Quality Improvement Policies in Industry 4.0: Characteristics, Enabling Factors, Barriers, and Evolution Toward Zero Defect Manufacturing

Psarommatis

Prouvost

May

et al. 2020

Front. Comput. Sci.

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In the competitive market of manufacturing, quality is a criterion of primary importance in order to win market share. Quality improvement must be coupled with performance point of view. Lean Manufacturing, Six Sigma, Lean Six Sigma, Total Quality Management, Theory of Constraints, and their combination are philosophies dedicated to this goal. This study is a literature review on the implementation of these philosophies to improve quality of processes and products in a system, and also covers the commonalities and differences with Zero Defect Manufacturing (ZDM) philosophy. In this study, 45 articles have been analyzed. These articles have been selected by a research on several scientific libraries with specific keywords. The methodology is based on a list of information extracted from each paper. The data searched are on the tool selections, critical factors of implementations and the benefits obtained from them. Based on the review and analysis of the literature and practices, we provide the top 10 main components of the tools used for quality improvement, enabling factors, benefits, and barriers to implementation. Moreover, we present and discuss categorization of quality improvement methods and the way toward ZDM. The need of standardized toolkits for different levels of maturity in quality management systems and a better education have been enlightened. Thanks to technological improvement in information flow management, ZDM seems close to be achieved even though some new risks and wastes have to be taken care of within the implementation.

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Mastering the Instructional Design Process

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Practicing Organization Development

Cited by 14 publications

References 0 publications

Information Service Activities on the Public Satisfaction Levels in the Public Service Mall of Palopo City

Information Service Activities on the Public Satisfaction Levels in the Public Service Mall of Palopo City

Product Quality Improvement Policies in Industry 4.0: Characteristics, Enabling Factors, Barriers, and Evolution Toward Zero Defect Manufacturing

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