“…Specifically, in dementia care, the contact person could take the responsibility to guide the family, inform the family, manage services, facilitate communication with other healthcare professionals and could facilitate overall collaboration between family and healthcare professionals ( Afram, 2015 ; Lethin et al, 2016 ; Stephan et al, 2015 ; Astrid Stephan et al, 2015 ). Moreover, our finding that many informal caregivers lacked support from healthcare professionals during nursing home transitions in dementia care (for example, when making transition-related decisions) is supported by other studies ( Hanssen et al., 2021 ; Lord, Livingston, Robertson, & Cooper, 2016 ). Next, adopting a proactive attitude as a healthcare professional in providing timely information to informal caregivers about dementia, palliative and end of life care to informal caregivers ( Goossens, Sevenants, Declercq, & Van Audenhove, 2020 ; White et al, 2018 ) and anticipating with informal caregivers on, for example, future transitions ( Ashbourne et al, 2021 ; Lethin et al, 2016 ) are essential to enhance interprofessional shared decision-making.…”