“…Some users enjoyed using the system but preferred face‐to‐face learning (Holmberg & Huvila, 2008). Most complained about technical difficulties which included, among others, lack of adequate technological resources, inadequate bandwidth, slow response time, program freezes and crashes, a nonintuitive interface, a need to update the system frequently, difficulty in activating parts of the program, following the large groups of students, coping with multiple tasks and lack of technical support (Badilla Quintana, Sagredo, & Lytras, 2017; Gregory et al ., 2015; Lin, Wang, Grant, Chien, & Lan, 2014; Mayrath et al ., 2010; Ramirez, Rico, Riofrỉo‐Luzcando, Berrocal‐Lobo, & de Antonio, 2018; Swier & Peterson, 2018). Furthermore, some users stated that the system had no clear goal, no apparent relationship to learning, increased distractions and the risk of being exposed to undesirable content.…”