Predicting Interaction Quality of Conversational Assistants With Spoken Language Understanding Model Confidences

Gao, Yue; Piovano, Enrico; Soliman, Tamer; Moniruzzaman, Monir; Kumar, Anoop; Bradford, Melanie; Nandi, Subhrangshu

doi:10.1145/3583780.3615493

Proceedings of the 32nd ACM International Conference on Information and Knowledge Management 2023

DOI: 10.1145/3583780.3615493

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Predicting Interaction Quality of Conversational Assistants With Spoken Language Understanding Model Confidences

Yue Gao,

Enrico Piovano,

Tamer Soliman

et al.

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2024

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Cited by 1 publication

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Comparative Analysis of SAAS Model and NPC Integration for Enhancing VR Shopping Experiences

Doungtap,

Wang,

Phanichraksaphong

2024

Applied Sciences

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This article examines the incorporation of the Shopping Assistance Automatic Suggestion (SAAS) model into Virtual Reality (VR) environments in order to improve the online shopping experience. The SAAS model employs sophisticated deep learning methods to offer customized product recommendations, which are conveyed by non-player characters (NPCs) via voice-based interactions. Our goal is to develop an interactive shopping experience that replicates real-life interactions by integrating AI-powered recommendations with immersive VR technology. We gather and standardize data from several open commerce databases, such as Amazon Product and Customer Reviews. The SAAS model, in conjunction with GPT-3, BERT, and T5, undergoes training and testing to evaluate its effectiveness across multiple criteria. The results demonstrate that the SAAS model surpasses other models in delivering contextually aware and pertinent recommendations. The integration process outlines the specific steps involved in capturing, processing, and transforming user interactions in virtual reality (VR) into vocal suggestions provided by non-player characters (NPCs). This strategy improves customization and utilizes the immersive features of virtual reality to effectively engage people. The results of our research establish a higher standard for e-commerce, with the goal of enhancing the user experience of online purchasing by making it more instinctive, engaging, and pleasurable.

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Comparative Analysis of SAAS Model and NPC Integration for Enhancing VR Shopping Experiences

Doungtap,

Wang,

Phanichraksaphong

2024

Applied Sciences

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show abstract

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Predicting Interaction Quality of Conversational Assistants With Spoken Language Understanding Model Confidences

Cited by 1 publication

References 12 publications

Comparative Analysis of SAAS Model and NPC Integration for Enhancing VR Shopping Experiences

Comparative Analysis of SAAS Model and NPC Integration for Enhancing VR Shopping Experiences

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