Predicting nurses’ well-being from job demands and resources: a cross-sectional study of emotional labour

Chou, Huei Yin; Hecker, Rob; Martin, Angela

doi:10.1111/j.1365-2834.2011.01305.x

Cited by 112 publications

(145 citation statements)

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“…found to be positively associated with job satisfaction and a sense of personal accomplishment [4,27,32,37,38]. The differences in the consequences of applying the surface and deep acting can be observed in the case of the most prevalent cost of emotional labor, namely emotional exhaustion.…”

Section: Introductionmentioning

confidence: 88%

“…Secondly, the results of studies on Polish teachers provide more and more support for the importance of psycho-social factors in the development of burnout [16,25,26]. It has been shown that strained relationships with students and their parents as well as with supervisors and colleagues may be one of performed on a daily basis by nurses, police officers, retail sales, bank and hotel employees [4][5][6][7][8]. Recent research has also focused on teachers as "emotional laborers" [2,[9][10][11].…”

Section: Introductionmentioning

confidence: 99%

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Can empathy lead to emotional exhaustion in teachers? The mediating role of emotional labor

Wróbel¹

2013

International Journal of Occupational Medicine and Environmental Health

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Objectives: The present study was designed to examine the links between empathy, emotional labor (both surface and deep acting), and emotional exhaustion as well as determine if emotional labor mediates the relationship between empathy and emotional exhaustion in teachers. It was assumed that emotional labor can take two opposite directions (positive mood induction and negative mood induction). Thus, the additional aim of the study was to analyze the mediating role of mood regulation strategies in the relationship between empathy and emotional exhaustion. Materials and Methods: A sample of 168 teachers from Łódź and its surroundings completed a set of questionnaires: Emotional Labor Scale; Mood Regulation Scales, Maslach Burnout Inventory, and Empathic Sensitivity Scale. Results: The results provided mixed support for the hypotheses indicating that both types of emotional labor, negative mood induction and emotional exhaustion were positively intercorrelated. Moreover, deep acting was a significant mediator in the relationship between empathy and emotional exhaustion. The analyzed link was also mediated by negative mood induction, whereas positive mood induction did not emerge as a significant mediator. Conclusions: The study provided insight into the role of empathy and emotional labor in the development of teacher burnout. It also confirmed that deep acting and negative mood induction mediate the relationship between empathy and emotional exhaustion in teachers.

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Section: Introductionmentioning

confidence: 88%

Section: Introductionmentioning

confidence: 99%

Can empathy lead to emotional exhaustion in teachers? The mediating role of emotional labor

Wróbel¹

2013

International Journal of Occupational Medicine and Environmental Health

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“…The MBI is a 22-item self-administered questionnaire that assesses the three components of the burnout syndrome, namely emotional exhaustion, depersonalization and reduced personal accomplishment. It has been extensively used amongst healthcare professionals and demonstrates good reliability and validity different cultural settings (Chou, Hecker, & Martin, 2012;Endler, Fuchs, & MessenhollStrehler, 2011;Endler, Fischer, & Mitsche, 2013;Gillespie, Kalliath, & O'Driscoll, 2000). Responses are collected on a 7-point Likert scale where 0 reflects a statement that the resident has never felt and 6 a statement that the resident feels every day.…”

Section: B Systems Theory Framework (Stf)mentioning

confidence: 99%

STarDom study - Applying systems theory framework for Internal Medicine senior residency career development in a Singapore ACGMEI Residency Programme

Kua¹,

Chan²,

Chen³

et al. 2018

TAPS

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Aims: Career counselling is a complex process. Traditional career counselling is unidirectional in approach and ignores the impact and interactions of other factors. The Systems Theory Framework (STF) is an emerging framework that illustrates the dynamic and complex nature of career development. Our study aims to i) explore factors affecting senior residency (SR) subspecialty choices, and ii) determine the suitable utility of the STF in career counselling. Methods: A prospective observational cohort study of internal medicine residents was done. Surveys were collected at three time points. The Specialty Indecision Scale (SIS) assesses the individual components and expert consensus group derived the questions for the contextual components. We measured burnout using the Mashlach Burnout Inventory. Process influences were assessed via thematic analysis of open-ended question at the 3 rd survey. Results: 82 responses were collected. There was a trend towards older residents being ready to commit albeit not statistically significant. At year 1, overseas graduands (OR = 6.87, p= 0.02), lifestyle factors (t(29)=2.31, p=0.03, d= 0.91), individual factors of readiness (t(29) = -2.74, p=0.01, d= 1.08), indecisiveness (t(27)= -0.57, p=0.02, d= 0.99) and self-doubt (t(29)= -4.02, p=0.00, d= 1.54) predicted the resident's ability to commit to SR. These factors change and being married (OR 4.49, p= 0.03) was the only factor by the 3 rd survey. Male residents are more resolute in their choice (OR= 5.17, p= 0.02). Conclusion: The resident's choice of SR changes over time. The STF helps in understanding decision-making about subspecialty choices. Potential applications include: i) initiation of career counselling at year 1 and ii) reviewing unpopular SR subspecialties to increase their attractiveness. Keywords:Internal Medicine Residents, Career Counselling, Senior Residency Practice Highlights  Career decision-making is a complex process and there is a need for a holistic approach to it.  The Systems Theory Framework consists of a multifaceted range of content (individual and contextual factors) and process influences (change over time, recursiveness, chance) to illustrate the dynamic and complex nature of career development.  The resident's choice of senior residency changes over time throughout their residency. The factors that affect their subspecialty choice transit from individual factor of indecisiveness, self-doubt and readiness in year 1 to contextual factor of lifestyle by year 3.  Male residents are more resolute in their choice of senior residency.  Reasons for resident's change of choice of senior residency include i) experience during rotation ii) lifestyle choices and iii) influences from peers and seniors.

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“…Among samples of nurses, surface acting was observed to be positively linked to burnout and negatively linked with job satisfaction. Deep acting showed weaker relationships with burnout and no associations with nurses' job satisfaction [38][39][40].…”

Section: Emotional Labor and Cognitive Control Deficitsmentioning

confidence: 99%

Self-Control Demands and Job Strain in Nursing and Care: The Moderating Role of Boundary Conditions

Schmidt¹

2015

J Nurs Care

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Recent theoretical developments and findings in basic research suggest that, self-control demands are a unique job stressor. A series of studies among healthcare workers are reported corroborating this view. The results of literature review show that different forms of self-control demands such as impulse control, resisting distractions, overcoming inner resistances contribute significant portions of unique variance to the prediction of various indicators of job strain and interact with other forms of self-control demands. Furthermore, the relationship between self-control demands and strain is moderated by various resources like self-control capacity, affective organizational commitment, and job control. The identification of those resources offers promising starting points for the development of preventive interventions.

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Predicting nurses’ well-being from job demands and resources: a cross-sectional study of emotional labour

Abstract: The results of the present study indicate that nurses' well-being can be predicted by job demands, resources and emotional labour. There is a need to address organizational support and training programmes to enhance job satisfaction and reduce emotional exhaustion among nurses.

Cited by 112 publications

References 54 publications

Can empathy lead to emotional exhaustion in teachers? The mediating role of emotional labor

Can empathy lead to emotional exhaustion in teachers? The mediating role of emotional labor

STarDom study - Applying systems theory framework for Internal Medicine senior residency career development in a Singapore ACGMEI Residency Programme

Self-Control Demands and Job Strain in Nursing and Care: The Moderating Role of Boundary Conditions

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