This paper brings a QoS (Quality of Service) assessment model which can estimate voice and video quality. Based on the proposed model, speech or video quality is computed with regard to congestion management QoS configuration in the network and its level of total utilization. The contribution of this paper lies in designing a new mathematical model capable of predicting the quality of multimedia services respecting network behavior and performance. Index Terms-delay, E-Model, packet loss, QoS, SSIM, triple play.