The study identifies critical factors influencing companies’ operational and sustainability performance utilising fluid power systems. Firstly, the study performs Machine Learning (ML) modelling using variables extracted from survey instruments in the West Balkan region. The dataset comprises 115 companies (38.75% response rate). The survey data consist of 22 predictors, including meta-data and three target variables. The K-Nearest Neighbours algorithm offers the highest predictive accuracy compared to the other seven ML models, including Ridge Regression, Support Vector Regression, and ElasticNet Regression. Next, using a model-agnostic interpretation, we assess feature importance using mean dropout loss. After extracting the most essential features, we test hypotheses to understand individual variables’ local and global interpretation of maintenance performance metrics. The findings suggest that Failure Analysis Personnel, data analytics, and the usage of advanced technological solutions significantly impact the availability and sustainability of these systems.