Prediction of Selected Personality Characteristics of Businessmen in the Context of their Potential to Work with Customer

Abstract

Keywords: Personality Characteristics, Businessmen, Work with CustomerPeople have been the most valuable resource of organizations but this view is often ignored. However, organizations are beginning to realize that their future depends on people and not on the size of buildings, equipment and land. Intellectual capital of organizations is covered

Possibilities for Coping Strategies Development of Management Students

“…In defining the generally specified coping strategies, we also encounter the question of to what extent such strategies are an effective predictor of the behaviour of managers in a demanding situation (Frankovský et al, 2018). Reaching effective solutions to demanding situations in managerial work and the residues of these processes can substantially affect the quality of life of managers, their mental and physical health and, ultimately, the effectiveness of their management activities and the success of the organisation as a whole (Lorincová et al, 2018). They also affect other people.…”

Differences in Assessing Sellers' Behaviour by the Customers of Baby Boom, X, Y and Z Generations

“…In the context of selling behaviour, sellers should realize the significance of a whole selling process (Eriksson, 2014;Rein, Purde, 2018). According to Lorincová et al (2018), the role of sellers is not only taking and acquiring orders, communicating with customers or providing information about products. The key to the success in th trade environment among generations lies in analysing customers' feelings and emotions and providing them with what they need and want (Garton a Fromm, 2013).…”