Predictions on usefulness and popularity of online reviews: evidence from mobile phones for older adults

Shou, Minghuan; Bao, Xueqi; Yu, Jie

doi:10.1108/itp-12-2021-0930

Cited by 5 publications

(3 citation statements)

References 91 publications

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“…For example, the construction of libraries and the opening of a university for the elderly have made it possible for older adults to have more access to e-commerce and to learn how to shop online. Therefore, it is important to note that age does not necessarily imply a lack of proficiency in using complex technologies due to the development of digital literacy among elderly individuals (Ghasemaghaei et al ., 2019; Shou et al. , 2023), while increased experience with ICT and higher levels of IT self-efficacy may enable older adults to better enjoy the benefits derived from using ICT-related products.…”

Section: Conclusion and Discussionmentioning

confidence: 99%

Developing urban infrastructure constructions for increasing e-commerce sales: the moderating roles of aging population

Shou,

Jia,

2024

IMDS

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PurposeThe aging population, a higher proportion of older adults (aged 65+), is considered a global and severe problem, while the information systems (IS) literature on detecting the relationship between the aging population and the development of electronic commerce (e-commerce) is limited and insufficient. Hence, the main objective of this paper is to examine whether an aging population can moderate the effect of infrastructure constructions on e-commerce sales and whether an aging population can affect e-commerce sales.Design/methodology/approachTo investigate the relationship between the aging population and e-commerce sales, this study proposes two potential influential mechanisms: moderating the effects of infrastructure development on e-commerce sales and direct influence. Subsequently, a sample of 31 Chinese provinces from 2013 to 2019 is utilized to conduct regression analyses in order to examine these hypotheses.FindingsThe findings suggest that the development of urban transportation infrastructure and network constructions can significantly contribute to the enhancement of e-commerce sales, and the influence cannot be affected by aging population. Furthermore, it is noteworthy that an aging population can have a positive effect on e-commerce sales.Practical implicationsThe findings can inform future infrastructure constructions by assessing the potential of infrastructure projects to boost e-commerce sales and examining whether this effect varies in an aging population context.Originality/valueThe findings substantiate the pivotal role of older adults in the e-commerce industry. Moreover, the obtained results establish a positive relationship between an aging population and e-commerce sales, thereby offering diverse perspectives on existing theories.

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Section: Conclusion and Discussionmentioning

confidence: 99%

Developing urban infrastructure constructions for increasing e-commerce sales: the moderating roles of aging population

Shou,

Jia,

2024

IMDS

Self Cite

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“…Both have been used successfully in previous work to extract information in natural language texts and they have been shown to perform adequately even when dealt with a high volume of data. Both methods are thus appropriate to extract the essential information contained in online users' collective knowledge, as demonstrated by the conversations on Twitter, and combining them for information extraction is not uncommon in the relevant literature (Kim et al., 2019; Lee et al., 2018; Pavlinek & Podgorelec, 2017; Shou et al., 2023). In this section, we briefly discuss each method and provide some evidence of their use.…”

Section: Methodology and Datamentioning

confidence: 99%

Efficient Market Hypothesis on the blockchain: A social‐media‐based index for cryptocurrency efficiency

Polyzos,

Rubbaniy,

Mazur

2024

The Financial Review

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This paper proposes the use of social media as a proxy for financial information. Using an extended sample of 53,580,759 tweets and employing text analysis tools (Latent Dirichlet Allocation and Term Frequency–Inverse Document Frequency), we determine the information being exchanged on any given day. We train machine‐learning classifiers and forecast crypto price movements for more than 8000 cryptocurrencies and gauge market efficiency through successful forecasts based on public information. We propose various metrics of market efficiency for cryptocurrency assets and demonstrate that market efficiency is higher during the first 6 months after the Initial Coin Offering. We also examine the efficiency behavior of individual currencies during crisis periods.

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“…Initially, YouTube was well known as a platform for individuals to get entertainment and information (Bi et al ., 2018; Shou et al ., 2022). Past studies have highlighted YouTube's role as a source of online product reviews and tools for sales promotion (Ismagilova et al ., 2020; Shou et al ., 2022; Wang et al ., 2020; Yoo, 2020). This study differs from initial related research by exploring the influence of YouTube product reviews as a way to reduce product returns.…”

Section: Theoretical Backgroundmentioning

confidence: 99%

Credibility of Youtube product reviews and customers' product return intention: a product fit uncertainty perspective

Nugroho

Wang

2023

ITP

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PurposeThis research aims to examine the factors that influence customers' product return intentions and proposes that YouTube product reviews can mitigate customers' desire to return a product.Design/methodology/approachThe proposed theoretical research model and hypothesized relationship were investigated using a quantitative process. This study used 302 data from Indonesian young adult respondents to examine the structural model, which was analyzed using the SmartPLS 3.2 software package.FindingsThe results show that YouTube product reviews, product fit uncertainty and customer satisfaction are the key determinants of customers' product return intention. Furthermore, the results show that the credibility of YouTube product reviews has a major impact on customers' familiarity with a product, satisfaction and the likelihood of returning goods to sellers.Practical implicationsIn the e-commerce industry, increasing the use of YouTube product reviews will help businesses eliminate unnecessary product returns. Sellers are also encouraged to collaborate with YouTube producers to review specific products, which can benefit companies by raising brand awareness and gaining customer feedback. Furthermore, YouTube online product reviews can help consumers avoid having an unpleasant shopping experience that causes emotional reactions and lowers satisfaction.Originality/valueMost research has not considered antecedents in observing the product return phenomenon; this study observes a prerequisite of consumer product returns (i.e. information asymmetry and product familiarity) and investigates the relationships between YouTube product reviews, customer satisfaction and product return intention.

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Predictions on usefulness and popularity of online reviews: evidence from mobile phones for older adults

Cited by 5 publications

References 91 publications

Developing urban infrastructure constructions for increasing e-commerce sales: the moderating roles of aging population

Developing urban infrastructure constructions for increasing e-commerce sales: the moderating roles of aging population

Efficient Market Hypothesis on the blockchain: A social‐media‐based index for cryptocurrency efficiency

Credibility of Youtube product reviews and customers' product return intention: a product fit uncertainty perspective

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