Predictors of Hotel Clients’ Satisfaction in the Cape Verde Islands

Furtado, Ariana; Ramos, Ricardo Filipe; Maia, Bruno Melo; Costa, Joana Martinho

doi:10.3390/su14052677

Cited by 13 publications

(16 citation statements)

References 76 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…The study was limited to 300 Lisbon restaurants. Negative feelings such as dissatisfaction and disloyalty were not considered, although most reviews from TripAdvisor have positive polarity (Furtado et al , 2022; Rita et al , 2022). Future studies could investigate the roles of customer perceptions of value, adaptability and flexibility in service delivery as crucial customer experience variables in restaurants during pandemics.…”

Section: Discussionmentioning

confidence: 99%

Restaurant containment measures and perceived service quality: implications for future pandemics

Ribeiro,

Ramos,

Moro

2024

CBTH

Self Cite

View full text Add to dashboard Cite

Purpose This study aims to identify the impact of restaurant pandemic mitigation measures on perceived service quality. Design/methodology/approach A total of 15,251 reviews were collected from 300 TripAdvisor Lisbon restaurant Web pages between March 2020 and December 2021, when Covid-19 contingency measures were in place. Grounded on the online reviews, a word frequency matrix was created and used as input on partial least squares–structural equation modeling to test the proposed hypotheses. Findings The results suggest that precaution measures, such as the Vaccination Certificate, negative tests and restaurant layout configuration, positively influenced perceived service quality and consumer satisfaction, moderated by consumers’ beliefs. Originality/value This study provides relevant information for restaurant managers, which will help them implement strategies to guarantee service quality, consumer satisfaction and revisit intentions in future pandemic scenarios.

show abstract

Section: Discussionmentioning

confidence: 99%

Restaurant containment measures and perceived service quality: implications for future pandemics

Ribeiro,

Ramos,

Moro

2024

CBTH

Self Cite

View full text Add to dashboard Cite

show abstract

“…What makes tourists intend to return and retain the hotel is satisfaction or surpassing it. Tourists' satisfaction with the hotel accommodations where they stay is very important, as it represents a positive experience and their well-being (Furtado et al, 2022). Well-proportioned positive experiences, in addition to the intention to return, cause positive publicity on the part of the client (Tung and Ritchie, 2011).…”

Section: Discussionmentioning

confidence: 99%

The Role of Breakfast in Hotel Selection, Satisfaction and Intention to Return: A Two-Fold Approach Looking at Guests and Managers’ Perspectives

LEITE-PEREIRA¹,

BRANDÃO²,

COSTA³

2022

GTG

View full text Add to dashboard Cite

To determine the importance guests give to breakfast when choosing and returning hotels and hotel managers’ perception on this topic. Relevance of consumer behavior and satisfaction for marketing in hospitality. Two different online questionnaires sent to hotel guests (n=626) and to European managers (n=112). Namely for European guests, breakfast is among the 3 main attributes when choosing a hotel. Online information about breakfast influences breakfast’s ranking and the prospect of returning. Most managers recognize breakfast as important for guests’ choosing process. Breakfast is valued by hotel guests when they travel and managers should convey more descriptions of breakfast online. This is the first assessment both of travelers and managers regarding the value of breakfast for choosing and returning to hotels.

show abstract

“…Relationship marketing is a competitive strategy aiming to create, maintain and develop successful customer relationships (Mahmoud et al, 2018). Trust, satisfaction, commitment and loyalty are fundamental to establishing such relationships (Simões Coelho et al, 2022;Furtado et al, 2022;Moro et al, 2020). Innovation and performance are concepts strongly linked to entrepreneurship (red color).…”

Section: Author's Abstractmentioning

confidence: 99%

Structure of REDEE and EJMBE research: a bibliometric analysis

Ramos

Rita

2023

EJMBE

View full text Add to dashboard Cite

PurposeEvaluating existing literature can lead to a better understanding of a scientific journal's state of the art. In this sense, this study aims to analyze the global research evolution of the Revista Europea de Dirección y Economia de la Empresa (REDEE) and the European Journal of Management and Business Economics (EJMBE).Design/methodology/approachA bibliometric analysis was conducted to acknowledge the most contributing authors, impactful articles, publication trends, keyword analysis, co-occurrence networks and collaboration networks. A total of 454 articles published between 2006 and 2022 were analyzed.FindingsThe results suggest that the international strategy set in 2014 has resulted in a steadily growing number of publications and a significant increment in citations. Relationship marketing and the connections between innovation, performance and entrepreneurship are topics of interest for the EJMBE.Originality/valueMapping existing EJMBE research through identifying the contributing authors, most impactful articles, publication trends, keyword analysis, co-occurrence networks and collaboration networks is missing to encourage new research projects.

show abstract

Predictors of Hotel Clients’ Satisfaction in the Cape Verde Islands

Cited by 13 publications

References 76 publications

Restaurant containment measures and perceived service quality: implications for future pandemics

Restaurant containment measures and perceived service quality: implications for future pandemics

The Role of Breakfast in Hotel Selection, Satisfaction and Intention to Return: A Two-Fold Approach Looking at Guests and Managers’ Perspectives

Structure of REDEE and EJMBE research: a bibliometric analysis

Contact Info

Product

Resources

About