Predictors of Patient Satisfaction; Quality Dimensions and Demographic Characteristics

Farrokhi, Pouria; Hashjin, Asgar Aghaei; Bagherzadeh, Rafat; Zarei, Ehsan

doi:10.21203/rs.3.rs-32162/v1

Cited by 4 publications

(6 citation statements)

References 27 publications

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“… 28 For Farrokhi et al, age, marital status and residential area were the most important demographic determinants of patient satisfaction. 29 While Adhikari et al associated age, gender and ethnicity with general satisfaction of the patients but not education, occupation, and religion. 27 The non-homogeneity of these results suggest that social determinants of health vary in sub groups and settings.…”

Section: Discussionmentioning

confidence: 99%

“…It is well documented that cancer patients experience considerable psychological distress and physical pain associated with the disease and its treatment. 28 , 29 This may be attributed to illness burden and it is then plausible that after a very long period of pain, stress and mental torture, the emotional support received from indigenous palliative care provider improves their self-esteem, reduce feelings of uncertainty, and, contributes to improved quality of life resulting in satisfaction. The finding is consistent with previous research which stated that patients with a long history of chronic illnesses report higher overall satisfaction.…”

Section: Discussionmentioning

confidence: 99%

“…The demographics result is mixed and reflects a harmony with the available literature. 27 - 29 Ayranci et al found age and marital status to affect patient satisfaction but not gender, and education level. 28 For Farrokhi et al, age, marital status and residential area were the most important demographic determinants of patient satisfaction.…”

Section: Discussionmentioning

confidence: 99%

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Determinants of Patient Satisfaction in Indigenous Cancer Palliative Care Services

Cheboi

Nyawira

Ngolo

et al. 2023

INQUIRY

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Optimal quality of care remains an integral formal service along the continuum of care pathway. Patient satisfaction is an important health system responsiveness goal which has been shown to influence quality of care except in the indigenous settings. This study identified the determinants of patient satisfaction in the context of indigenous palliative care in Kenya. A descriptive cross-sectional study was conducted among cancer patients exiting indigenous care outlets located in 12 towns across Kenya using a structured modular questionnaire. Exit interviews were undertaken with 433 respondents leaving 193 mapped indigenous outlets. Overall services satisfaction was assessed as the dependent variable using a computed single-item satisfaction mean score. The data was analyzed using IBM Statistical Package for Social Sciences version 22. 0. Bivariate and multivariate analyses were conducted to identify the potential determinants. Against the 433 study respondents, 248 (57.3%) expressed overall satisfaction with indigenous palliative care services: Satisfaction was positively associated with waiting time (AOR = 2.663, 95% CI = 1.235-5.743), provider attention (AOR = 3.698, 95% CI = 1.657-8.254), provider politeness (AOR = 6.774, 95% CI = 3.697-12.413) and provider social communication skills (AOR = 6.520, 95% CI = 3.642-11.673). Good patient-provider interaction, provider social skills and service waiting time influence patient satisfaction with indigenous palliative care. The finding contributes to the understanding of indigenous palliative cancer care and provides scientific evidence for providers and policy makers to redesign and improve their service and outlet setting to provide patient centered holistic palliative care.

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Section: Discussionmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

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Determinants of Patient Satisfaction in Indigenous Cancer Palliative Care Services

Cheboi

Nyawira

Ngolo

et al. 2023

INQUIRY

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“…Widow, widower, divorced, separated and living together were included in category "others". For the ease of reporting overall satisfaction was categorized into very satisfied (26)(27)(28)(29)(30)(31)(32)(33), moderately satisfied (17)(18)(19)(20)(21)(22)(23)(24)(25), moderately dissatisfied (8)(9)(10)(11)(12)(13)(14)(15)(16) and very dissatisfied (0-7) The participants of our research were given a clear explanation about the details of the research.…”

Section: Data Analysis and Processingmentioning

confidence: 99%

Level of Perceived Satisfaction with Acute Pain Management among the Patients with Fracture of Long Bones in Teaching Hospital Jaffna

Kanagalingam

Murukananthan

2022

Preprint

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Introduction Pain is an unpleasant sensation that has to be managed properly. In fracture patients, effective pain management plays a major role in their treatment. Although much efforts are put in by the doctors, there is uncertainty about the level of satisfaction with acute pain management. We hope to assess the level of satisfaction with acute pain management among fracture patients and the results could be used to improve the level of satisfaction in the future. Objectives To assess the level of perceived satisfaction with acute pain management and associated socio-demographic and health related factors among patients with long bones fractures in surgical casualty ward of Teaching Hospital Jaffna. Methodology An institutional based descriptive cross-sectional study was conducted at ward 24, Teaching Hospital, Jaffna. This study was conducted from October 2020 to March 2021. Data was collected through interviewer-administrated questionnaires from patients above 12 years of age with fractures of long bones who had undergone management within 12 hours of admission and analyzed with SPSS 21 (T-test and ANOVA). Femoral neck, intertrochanteric, subtrochanteric and femoral head fractures were grouped as hip fractures for ease of analysis. Perceived satisfaction score was calculated according to the participant’s answers to 11 Likert scale questions which were selected from The Pain Treatment Satisfaction Scale (PTSS), each scoring from 0 to 3. (Overall score 0 to 33) Numerical pain scale was used to assess the level of pain. Results Among 120 study participants, 70 were male and 50 were female. The median pain score immediately after fracture was 8, one hour after analgesic administration was 5 and after non-medical intervention following analgesic administration was 4. There was a significant association with the patient’s satisfaction and time taken for initial administration of analgesics (p=0.46), site of fracture (clavicle p=0.005) and type of non-medical intervention (pop cast p=0.049, intervention p=0.011). There were no significant association between patient’s perceived satisfaction with gender (p=0.218), age category (p=0.935), educational level (p=0.130), marital status (p=0.095), past medical history (p=0.957) and past surgical history (p=0.227). Conclusion Majority of the patients were satisfied with the acute pain management. Early onset analgesics administration & non-medical interventions and lower level of patient’s expectation regarding pain management in our community were the reasons for higher overall satisfaction.

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“…Therefore, it is unlikely that patients will always use the healthcare services in the town or region they live in. Those travelling outside their territorial unit for healthcare are either forced to do so for objective reasons (e.g., the lack or complete absence of medical care) or subjective reasons (relying on healthcare services near their place of work, or study, the doctor’s reputation, satisfaction with the provided health care [ 9 , 10 , 11 , 12 , 13 ]. The decision may also depend on the type of healthcare sought [ 14 , 15 ].…”

Section: Introductionmentioning

confidence: 99%

Spatial Healthcare Accessibility: A District-Level Analysis of Travel for Outpatient Diabetology in Czechia

Šídlo

Maláková

2022

Healthcare

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Assessments of regional differences in the accessibility and capacity of health services often rely on indicators based on data from the permanent residents of a given region. However, a patient does not always use health services in their place of residence. The objective of this article is to evaluate the influence of spatial healthcare accessibility on regional differences in the provision and take-up of health services, using outpatient diabetology in Czechia as a case study. The analysis is grounded in monitoring the differences in the patient’s place of residence and the location of the healthcare provided. Anonymized individual data of the largest Czech health insurance company for 2019 are used (366,537 patients, 2,481,129 medical procedures). The data are aggregated at the district level (LAU 1). It has been identified that regions where patients travel outside their area of residence to access more than half of their healthcare needs are mostly in local/regional centres. Moreover, these patients increase the number of medical services provided in local/regional centres, often by more than 20%, which has been reflected in greater healthcare capacity in these centres. To assess regional differences, it is important to take the spatial healthcare accessibility into account and also consider why patients travel for healthcare. Reasons could be the insufficient local capacity, varied quality of health services or individual factors. In such cases, healthcare actors (health insurance companies, local government etc.) should respond to the situation and take appropriate action to reduce these dissimilarities.

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Predictors of Patient Satisfaction; Quality Dimensions and Demographic Characteristics

Cited by 4 publications

References 27 publications

Determinants of Patient Satisfaction in Indigenous Cancer Palliative Care Services

Determinants of Patient Satisfaction in Indigenous Cancer Palliative Care Services

Level of Perceived Satisfaction with Acute Pain Management among the Patients with Fracture of Long Bones in Teaching Hospital Jaffna

Spatial Healthcare Accessibility: A District-Level Analysis of Travel for Outpatient Diabetology in Czechia

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