Preparation of Polish Nurses for Managerial Roles in Healthcare Organisations

Freund, Bożena; Dorczak, Roman

doi:10.21125/inted.2019.1534

Cited by 1 publication

(1 citation statement)

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“…The delivery of high service quality is a strategy to gain the existing patients' satisfaction and loyalty. For patients, quality means obtaining full respect, attention, sympathy and understanding from all human elements dealing directly or indirectly with her/him during the stay in the hospital (Freund & Dorczak, 2019;Gilligan & Lowe, 2018).…”

Section: Service Qualitymentioning

confidence: 99%

relationship among service quality, patient satisfaction and patient loyalty: case study in Jordan Mafraq hospital

Aladwan¹,

Salleh²,

Anuar³

et al. 2021

lingcure

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This study aimed to investigate the impact of perceived health care service quality on patient satisfaction and patient loyalty in mafraq governmental hospital. A survey was conducted to gather data with a complete of 400 patients. To obtain the results and to analyse the hypothesis, the study used PLS-SEM Statistical technique. The findings showed that service quality had a positive direct effect on patient loyalty and patient satisfaction. Meanwhile, patient satisfaction mediated the relationship between service quality and patient loyalty. The study recommends that public hospital managers and healthcare providers should initiate continuous quality improvement programs and monitor healthcare quality to gain patient satisfaction patient and loyalty in return. Future studies may include other factors such as perceived value, trust, availability of hospital resources that can affect patient satisfaction and loyalty.

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Section: Service Qualitymentioning

confidence: 99%