Preserving a Professional Institution: Emotion in Discursive Institutional Work

Goodrick, Elizabeth; Jarvis, Lee C.; Reay, Trish

doi:10.1111/joms.12535

Cited by 19 publications

(12 citation statements)

References 63 publications

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“…These organizations should therefore seek to develop more knowledge and competence on the role and influence of emotions at the individual, dyad, group and organizational or cultural level (Fischer and Manstead, 2008;Ashkanasy and Humphrey, 2011). This study, therefore, in line with the growing volume of research on emotions, contributes to the broader implication of emotions and intra and interpersonal processes in institutional processes (Lok et al, 2017;Goodrick et al, 2019). The findings show that it is important to analyze emotions at all levels, as they clearly have a significant effect on human performance, particularly when surprise and uncertainty are involved and there is a need for social interaction, learning and creative behavior.…”

Section: Emotion Efficacymentioning

confidence: 78%

Resilience Competence Face Framework for the Unforeseen: Relations, Emotions and Cognition. A Qualitative Study

Herberg

Torgersen

2021

Front. Psychol.

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The high impact of unforeseen events in a globalized world accentuates the importance of a greater in-depth and broader understanding of resilient competencies that can promote performance. Traditional research has, however, paid relatively little attention to uncertainty and unpredictable conditions, including the particulate competence of the unforeseen, and how organizations can achieve degrees of resilience. Hence, the purpose of this study is to explore whether there are types of competence at the individual, social and organizational level that can enhance preparedness to face the unforeseen. The first aim was to explore how highly experienced professionals from different sectors and organizational levels describe and understand the nature and function of the unforeseen phenomenon. The second aim was to explore what resilient competencies can be beneficially applied in organizations to enhance performance irrespective of the scenario or event that occurs. The generic qualitative approach of this study employed semi-structured interviews. The purposive expert sample of 13 highly knowledgably Norwegian professionals with unique and extensive cross-sectorial experience of unforeseen events were selected. Ages ranged from 41 to 62 years (M = 48.92, SD = 6.94), length of professional experience and education ranging from 22 to 43 years. Thematic analysis of interview transcripts and the interpretation displayed six types of resilience competence: (1) General Preparedness, (2) Characteristics and Competence of the Individual, (3) Sound Relations, (4) Creative Behavior and Improvisational Skills, (5) The Ability to Reflect and Learn, (6) Emotion Efficacy. In addition, The Unforeseen was discerned as a complex phenomenon. These findings emphasize a cross-disciplinary perspective and provides integrative multilevel insight into the particulate competence of the unforeseen by introducing a framework that serves as a foundation for future research and as a tool for practitioners working in the field.

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Section: Emotion Efficacymentioning

confidence: 78%

Resilience Competence Face Framework for the Unforeseen: Relations, Emotions and Cognition. A Qualitative Study

Herberg

Torgersen

2021

Front. Psychol.

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“…Prior empirical studies have tended to ignore basic emotions, possibly because they seem à priori to be less theoretically salient to institutions than socialized emotions. The study of emotions in institutions has also been hampered by methodological difficulties of tracing institutional actors’ emotions in real time (Goodrick, Jarvis, and Reay, 2019). Our study benefitted methodologically when an unexpected environmental jolt (Meyer, 1982) during our fieldwork cast the basic emotion of fear into sharp relief.…”

Section: Discussionmentioning

confidence: 99%

Maintaining Places of Social Inclusion: Ebola and the Emergency Department

Wright

Meyer²,

Reay

et al. 2020

Administrative Science Quarterly

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We introduce the concept of places of social inclusion-institutions endowed by a society or a community with material resources, meaning, and values at geographic sites where citizens can access services for specific needs-as taken-for-granted, essential, and inherently precarious. Based on our study of an emergency department that was disrupted by the threat of the Ebola virus in 2014, we develop a process model to explain how a place of social inclusion can be maintained by custodians. We show how these custodians-in our fieldsite, doctors and nurses-experience and engage in institutional work to manage different levels of tension between the value of inclusion and the reality of finite resources, as well as tension between inclusion and the desire for safety. We also demonstrate how the interplay of custodians' emotions is integral to maintaining the place of social inclusion. The primary contribution of our study is to shine light on places of social inclusion as important institutions in democratic society. We also reveal the theoretical and practical importance of places as institutions, deepen understanding of custodians and custodianship as a form of institutional work, and offer new insight into the dynamic processes that connect emotions and institutional work.In most Western societies, the democratic state establishes and funds particular places that play a special role in meeting citizens' needs and that contribute to the functioning of societies and communities. For example, citizens can freely access public emergency departments for medical care, public schools for education, public libraries and museums for information and culture, public

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“…Dirty aspects of policing can relate to what Ashforth (2000) referred to as "role transitions," where particular circumstances might help to explain when and why ordinary citizens experience intense emotions and turn to violence to enforce institutions. Although we have witnessed an explosion of articles on the role of emotions in institutional work (De Holan, Willi, & Fernández, 2019;Goodrick, Jarvis, & Reay, 2019;Jarvis et al, 2019;Wright, Zammuto, & Liesch, 2017), the nexus of emotions, violence, and policing has received scant attention.…”

Section: Policing As Institutional Workmentioning

confidence: 99%

Policing Work: Emotions and Violence in Institutional Work

Crawford

Dacin

2020

Organization Studies

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We merge research on institutional policing with the growing interest in violence in organization studies to explore how citizen enforcement of regulations can evoke emotion and even, under certain circumstances, turn violent. We draw on long interviews to explore how fly fishing guides enforce catch-and-release fishing regulations in the absence of the state. Our primary theoretical contribution is the development of the policing work construct, including a typology of different policing tactics. Therein, we unpack how emotional thresholds explain shifts away from peaceful enforcement tactics fostered by everyday emotions and towards violent tactics reinforced by extraordinary emotions and a desire for vengeance. We also reflect on the constitutive role of violence in policing work, shedding light on vigilantes as a veiled yet crucial line of defense for enforcing institutions. Finally, we show that institutional custodianship can be claimed by ordinary citizens, motivated by their deep connection to and guardianship of an institution’s integrity.

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Preserving a Professional Institution: Emotion in Discursive Institutional Work

Abstract: How to cite:Please refer to published version for the most recent bibliographic citation information. If a published version is known of, the repository item page linked to above, will contain details on accessing it.

Cited by 19 publications

References 63 publications

Resilience Competence Face Framework for the Unforeseen: Relations, Emotions and Cognition. A Qualitative Study

Resilience Competence Face Framework for the Unforeseen: Relations, Emotions and Cognition. A Qualitative Study

Maintaining Places of Social Inclusion: Ebola and the Emergency Department

Policing Work: Emotions and Violence in Institutional Work

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