Presidential Perspectives of Crisis Preparedness at Christian Higher Education Institutions

Burrell, Stacy M.; Heiselt, April K.

doi:10.1080/15363759.2010.544614

Cited by 5 publications

(1 citation statement)

References 8 publications

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“…From a theoretical perspective, academic knowledge of organizational crisis preparedness (OCP) can be found in various disciplines, such as leadership (Alvinius et al , 2010a, 2010b; Alvinius, 2013), gender perspectives (Mano‐Negrin and Sheaffer, 2004), education institutions (Burrell and Heiselt, 2012) and crisis communication planning (Lando, 2014). In the hospitality crisis management context, scholars have also suggested an integrated model or framework from different theoretical lens is necessary (Amore et al , 2018; Bramwell, 2015; Leta and Chan, 2021).…”

Section: Introductionmentioning

confidence: 99%

A retrospective study of knowledge management for integrated resorts (IRs) crisis preparedness

Zhang

Hsu

Zhang

2022

IJCHM

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Purpose This study aims to propose a systematic knowledge management model to explore the causal links leading to the organizational crisis preparedness (OCP) level of integrated resorts (IRs) during the COVID-19 pandemic based on the intangible capital of organizational climate, dynamic capability, substantive capability and commitment. Design/methodology/approach The authors use data obtained from IRs in Macau. The Wuli–Shili–Renli (WSR) approach underpins the study. Structural equation modeling following fuzzy-set qualitative comparative analysis (fsQCA) was used for data processing. Findings The results showed that organizational climate has an essential role in IRs preparedness for crises and affects their dynamic capacity, substantive capacity and commitment. The fsQCA results revealed that the relationships between conditions with a higher level of dynamic and substantive capability lead to higher OCP scores. Practical implications Executives should develop systemic thinking regarding organization preparedness in IRs for crisis management. A comprehensive understanding of the IRs’ business environment and crises is necessary, as they will require different factor constellations to allow the organization to perform well in a crisis. Financial support for employees could ensure their assistance when dealing with such situations. Rapid response teams should be set up for daily operations and marketing implementation of each level of the IRs management systems. Originality/value This study contributes to the extant literature on IRs crisis management in the OCP aspect. The authors constructed a systematic composite picture of organization executives’ knowledge management through the three layers of intangible capitals in WSR. Moreover, the authors explored causal links of WSR from symmetric and asymmetric perspectives.

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