“…Signs of psychological distress include sleeplessness, upset with room-mate, hostility toward other residents and/or staff, worry, nervousness, tension, loneliness, depression, and confusion. That is, psychological distress was operationalized as emotional upset that affects behaviour; an operationalization which is consistent with previous research on this construct (Abrahams & Patterson, 1978;Luke, Norton, & Denbigh, 1982;Pearlin & Schooler, 1978;Tessler & Mechanic, 1978). Because nurses are very busy people, these problems would have to disrupt the regular nursing routine before they are recorded.…”