Price Comparison, Price Competition, And The Effects Of ShopBots

Passyn, Kirsten; Diriker, Memo; Settle, Robert B.

doi:10.19030/jber.v11i9.8068

Cited by 8 publications

(6 citation statements)

References 18 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…The concept of topic-specific search engines is widely applied in different domains to provide a convenient way to search for information on the web. For example, Pricewatch is a price comparison search engine [24]. Consumers can use it to find the cheaper and cheapest products on the internet.…”

Section: Topic-specific Search Enginesmentioning

confidence: 99%

Trustworthiness of Review Opinions on the Internet for 3C Commodities

Hsieh,

Lu,

Yang

2024

Electronics

View full text Add to dashboard Cite

The rapid development of the internet has resulted in rapid e-business growth, with online malls attracting many shoppers due to the privacy and convenience they offer. Like traditional malls, online malls can provide photos, specifications, prices, etc. However, consumers cannot touch the products in reality, which creates risks for the purchase. To date, there has been no research focusing on topic-specific search engines for 3C product reviews based on the trustworthiness of the reviews. This study is the first to sort the reviews of electronic products according to the degree of trust, by analyzing the characteristics of the reviews and the reviewers. This study proposes the criteria for features of the reviews and reviewers to consider to evaluate the trustworthiness of the reviews; builds a search engine to collect the product reviews scattered in opinion websites; and sorts the results by trustworthiness to provide a reliable e-commerce experience. To demonstrate the effectiveness of the proposed method, we conducted a set of experiments, and we adopted the Spearman’s rank correlation coefficient to evaluate the similarity between our method and experts’ opinions. The experimental results showed a high correlation coefficient with the opinions of experts, demonstrating that our method is effective at finding trustworthy reviews on the internet.

show abstract

Section: Topic-specific Search Enginesmentioning

confidence: 99%

Trustworthiness of Review Opinions on the Internet for 3C Commodities

Hsieh,

Lu,

Yang

2024

Electronics

View full text Add to dashboard Cite

show abstract

“…Price comparison websites provide the online alternative to this and we, therefore, define online price comparisons as the online tool that allows for the comparison of item prices from different sources to find the best deal. The use of price comparison websites has been acknowledged as an important search information tool, which has strong potential to alter shopping behaviour both in the online and offline environment (Bodur et al 2015;Broeckelmann andGroeppel-Klein 2008, Osakwe andChovancová 2015;Passyn et al 2013). Osakwe and Chovancová (2015:597) describe price comparison websites as "a near-frictionless marketing intermediary that can drive down online shoppers' search costs".…”

Section: Price Comparison Websitesmentioning

confidence: 99%

The Influence of Price Comparison Websites on Online Switching Behavior: A Consumer Empowerment Perspective

Kwarteng¹,

Jibril²,

Botha³

et al. 2020

Lecture Notes in Computer Science

View full text Add to dashboard Cite

While online price comparison websites have burgeoned, there is scant understanding of how they influence online consumer behavior. This study addresses this gap in the literature by investigating the influence of price comparison websites on online switching behavior, and also suggests some additional factors that may be considered when looking at this relationship. We argue that shopper innovativeness, their perceived usefulness of the ad, and their customer service experience consciousness are important factors to consider when evaluating the impact of price comparison websites on eSwitching behavior. We also argue that the most appropriate theoretical lens through which to investigate this relationship is that of the consumer empowerment paradigm. A conceptual model is proposed and tested. Our analysis of 345 sample respondents finds that perceived usefulness of ads and customer service experience expectations are important enablers to price comparison websites use. Similarly, we find that shopper innovativeness and customer service expectations, in addition to price comparison websites use, are significant enablers to eSwitching behaviour. However, contrary to prediction, we find that shopper innovativeness has little to no influence on shoppers' use of price comparison websites; we also observed similar patterns concerning the link between the perceived usefulness of online ads and eSwitching behaviour. In conclusion, our research contributes to better understanding the influence of price comparison websites on online switching behavior, and the factors that might influence this relationship.

show abstract

“…The increasing use of search engines makes it almost impossible for a shopper to avoid ending up at a shopping comparison site. When those pages offer the exact same good at a different price, consumers will have to evaluate whether price disparities are due to additional services that drive the deviation or simple variances in retailer pricing (Passyn, Diriker, & Settle, 2013). Every company possesses unique features that demand different kinds of online offerings.…”

Section: The Search For Informationmentioning

confidence: 99%