Pricing Internet access in the presence of user loyalty

Biczók, Gergely; Kardos, Sándor; Trinh, Tuan Anh

doi:10.1007/s11066-010-9050-5

Cited by 3 publications

(4 citation statements)

References 28 publications

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“…Flexibilidade do serviço (pacote) V-4 (Biczók et al, 2010;Brune� et al, 2020)network neutrality, and Quality of Experience (QoE.…”

Section: Variáveis Código Referênciasmentioning

confidence: 99%

“…Preço do serviço V-5 (Biczók et al, 2010;Erevelles et al, 2003;Vlachos, 2016)network neutrality, and Quality of Experience (QoE.…”

Section: Variáveis Código Referênciasmentioning

confidence: 99%

“…Nesse contexto, a fl exibilidade também é vista como uma caracterís� ca de qualidade, pois a maior oferta de planos de serviços de Internet signifi ca que a empresa oferece seus serviços a diferentes públicos e está se adaptando a diferentes contextos, especialmente na economia, o que refl ete diretamente na realidade social e na disponibilidade de acesso aos serviços para os usuários (Biczók et al, 2010;Brune� et al, 2020). 2013) argumentam que os serviços de manutenção são projetados para manter ou restaurar propriedades relacionadas a sistemas, equipamentos e componentes, que podem fornecer a situação de um serviço específi co. Nessa mesma lógica, Erevelles et al (2003) defi nem a variável de suporte ao usuário como uma extensão do serviço do ISP para garan� r a confi guração e resolver problemas específi cos da rede.…”

Section: Quadro 1 Variáveis De Qualidadeunclassified

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Key variables to enhance the quality of internet service in a region of the interior of the Amazon

Moreira Fernandes,

Costa Araújo,

Simon Rampasso

et al. 2023

S&G

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Competitiveness driven by technological, economic, social, and environmental factors has changed how customers purchase products and services. This research aimed to analyze variables to enhance the quality of the internet service in a region of the interior of the Amazon, considering the users’ perceptions. To this end, the survey was adopted as a research strategy, and the structural equation modeling method was used to validate the proposed conceptual model. To validate the model, a literature search was carried out, variables of the quality of internet services were selected, and a survey was carried out with users in a region in the interior of the Amazon, totaling 204 respondents. The averages of the variables indicated that the variables "navigation (speed and stability)," "service agility (repair)," and "user support (maintenance)" were the most important perceived in the opinion of internet service users in the region analyzed. On the other hand, those of less importance in the perception of the user were the variables “price of the service,” “warranty time” and “flexibility of the service (package options available).” As for the validated conceptual model, the importance of three relevant constructs was verified: sale, attendance and usability. From a theoretical point of view, the results achieved here can contribute to the expansion of debates in the area of quality in services, and from a practical point of view, the results contribute to the definition and elaboration of the strategic planning of managers involved in the area. Few studies discuss the quality of internet services in a specific region considered lacking in technological infrastructure, such as the interior of the Brazilian Amazon. Keywords: Internet services; quality management; quality in services; technological services; PLS-SEM

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“…Flexibilidade do serviço (pacote) V-4 (Biczók et al, 2010;Brune� et al, 2020)network neutrality, and Quality of Experience (QoE.…”

Section: Variáveis Código Referênciasmentioning

confidence: 99%

“…Preço do serviço V-5 (Biczók et al, 2010;Erevelles et al, 2003;Vlachos, 2016)network neutrality, and Quality of Experience (QoE.…”

Section: Variáveis Código Referênciasmentioning

confidence: 99%

Section: Quadro 1 Variáveis De Qualidadeunclassified

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Key variables to enhance the quality of internet service in a region of the interior of the Amazon

Moreira Fernandes,

Costa Araújo,

Simon Rampasso

et al. 2023

S&G

View full text Add to dashboard Cite

show abstract

“…(h) Described in [12], are multi-class services (such as VoD) supported by the Internet and in making of a consistent price-decision model thereof, the algorithm developed maximizes the service provider's revenues constrained by QoS and consumers' WP; and (i) the game-theoretic approach is revisited in [30] for deducing a practical pricing model of inter-domain, IP-based multicasting. Additional game-theoretical considerations of, for instance, user loyalty and bundle pricing can be found in [1,13].…”

Section: Pricing the Internet Access: A Reviewmentioning

confidence: 99%

Consumer benefit versus price elasticity of demand: a nonlinear complex system model of pricing internet services on QoS-centric architecture

Neelakanta

Sardenberg

2011

Netnomics

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Task Scheduling in Three-Dimensional Spatial Crowdsourcing: A Social Welfare Perspective

Wang

Yang

et al. 2022

IEEE Trans. on Mobile Comput.

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Pricing Internet access in the presence of user loyalty

Abstract: User behavior, Customer loyalty, Pricing, Internet Service Provider (ISP), Bundling,

Cited by 3 publications

References 28 publications

Key variables to enhance the quality of internet service in a region of the interior of the Amazon

Key variables to enhance the quality of internet service in a region of the interior of the Amazon

Consumer benefit versus price elasticity of demand: a nonlinear complex system model of pricing internet services on QoS-centric architecture

Task Scheduling in Three-Dimensional Spatial Crowdsourcing: A Social Welfare Perspective

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