Zbornik radova FTN
 2023
DOI: 10.24867/21gi12tejic
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Primena VSM Metodologije U Procesu Reklamacije Proizvoda

Branislav Tejić1

Abstract: Ovaj rad demonstrira primenu elemenata Lean filozofije na na snimanje i analizu gubitaka u procesu reklamacije proizvoda i otklanjanja kvara, primenom VSM metodologije. Data je mapa tok vrednosti za trenutno i željeno stanje u procesu prijema reklamacija.

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