Primo on the Go: A Usability Study of the Primo Mobile Interface

Adams, Annis Lee; Hanson, Margot

doi:10.1080/19322909.2020.1784820

Cited by 4 publications

(2 citation statements)

References 20 publications

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“…Study designers then analyze the results for insights into user experience. 3 These studies capture feedback from a sample of users in the context of a usability test environment, which is to some extent artificial. In our study, we aimed to capture authentic user feedback as they searched using Primo, not as they completed predetermined tasks.…”

Section: Primo and Usabilitymentioning

confidence: 99%

Using Qualtrics XM to Create a Point-of-Use Survey to Assess the Usability of a Local Implementation of Primo

Black,

Ganshorn,

Wheeler

2023

ITAL

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In 2020, Libraries and Cultural Resources (LCR) at the University of Calgary used Qualtrics XM to design and pilot a point-of-use survey to collect user feedback on the usability of our implementation of Primo, Ex Libris's web-scale discovery service. Over a two-week period, users were presented with the pop-up survey while searching and asked to provide feedback. This article summarizes how we designed and implemented this point-of-use survey and the lessons learned from this project.

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Section: Primo and Usabilitymentioning

confidence: 99%

Using Qualtrics XM to Create a Point-of-Use Survey to Assess the Usability of a Local Implementation of Primo

Black,

Ganshorn,

Wheeler

2023

ITAL

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“…Recommendations led to the implementation of a single search bar with "an approach that prioritizes a search experience that is simple and familiar to users a la Google" (p. 416). Adams & Hanson (Adams and Hanson, 2020) used similar metrics as our present study, investigating Primo Analytics sessions and searches in addition to usability testing to explore students' experience with the library's discovery layer on mobile devices. In a study focused on student search behavior, Hamlett & Georgas (Hamlett and Georgas, 2019) make recommendations for "modulating these ingrained habits" through improvements to discovery systems, citing multiple studies on users' misunderstanding of the scope (e.g., what is being searched) and source types such as format (e.g., articles, journals, library website, books).…”

Section: On the Present Situationmentioning

confidence: 99%

To pre-filter, or not to pre-filter, that is the query: A multi-campus big data study

Cribbs

Gardner

2022

Journal of Librarianship and Information Science

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Library discovery platforms, which provide searchable user interfaces as their front-facing layer, aggregate tremendous amounts of metadata from multiple data streams describing a wide variety of print and electronic resources. Complicating the matter further, resources may differ in availability or delivery time depending not only on their media but also upon the source of the data stream describing them. How should libraries structure end users’ options for searching discovery platforms in light of the many options available? This study used a nonexperimental design and quantitative methods to analyze users’ revealed preferences for query type in twenty-four academic libraries in a data set containing metadata, sans queries, for over 64 million searches. Libraries studied were all located in California, used the same discovery layer software, and served similar user and faculty constituencies; however, the number of query types and pre-filtering options available differed between institutions. Results show that, when users were presented with the choice between search options, most conducted simple, more broad searches rather than complex and specific searches. When search options were highly constrained by the default choice architecture, but complex searches were possible, few users opted out of the default simple search. Implications for usability of discovery layers and the motivations of librarians in choice architecture are nontrivial and are discussed. The desires of librarians and “power user” faculty must be balanced with the fact that most users are novices and users of all abilities are largely habituated to commercial search products which emphasize post-search results filtering.

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Remote usability testing carried out during the COVID-19 pandemic on the example of Primo VE implementation in an Academic Library

Marzec

Piotrowski

2023

The Journal of Academic Librarianship

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Primo on the Go: A Usability Study of the Primo Mobile Interface

Cited by 4 publications

References 20 publications

Using Qualtrics XM to Create a Point-of-Use Survey to Assess the Usability of a Local Implementation of Primo

Using Qualtrics XM to Create a Point-of-Use Survey to Assess the Usability of a Local Implementation of Primo

To pre-filter, or not to pre-filter, that is the query: A multi-campus big data study

Remote usability testing carried out during the COVID-19 pandemic on the example of Primo VE implementation in an Academic Library

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