“…Tattoos have been extensively researched from the point of view of employee selection (Bekhor et al, 1995;Swanger, 2006;Timming, 2015;Timming et al, 2015) and relationship marketing (Bengtsson et al, 2005;Totten et al, 2009;Patterson and Schroeder, 2010;Dean, 2010Dean, , 2011Arndt and Glassman, 2012;Doleac and Stein, 2013;Bjerrisgaard et al, 2013), but this study marks the first time that the two fields have been brought together into one analysis. Drawing from the literature on aesthetic and branded labour (Warhurst et al, 2000;Witz et al, 2003;Pettinger, 2004;Entwistle and Wissinger, 2006;Warhurst and Nickson, 2007), this paper argues that visible tattoos on front-line service employees can not only promote relationship building with tattooed customers, but also, under a unique set of circumstances, concomitantly improve visibly tattooed job applicants' employability.…”