Privacy and Innovation

Goldfarb, Avi; Tucker, Catherine

doi:10.1086/663156

Cited by 98 publications

(34 citation statements)

References 29 publications

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“…Further, these insurance arrangements complicate competition between hospitals. Second, healthcare is an unusual industry sector in terms of the privacy concerns it generates (Goldfarb and Tucker 2012). Social networks are very sensitive to privacy concerns (Tucker 2011b, Gross andAcquisti 2005).…”

Section: Resultsmentioning

confidence: 99%

Active Social Media Management: The Case of Health Care

Miller

Tucker

2012

SSRN Journal

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Given the demand for authentic personal interactions over social media, it is unclear how much firms should actively manage their social media presence. We study this question empirically in a healthcare setting. We show empirically that active social media management drives more user-generated content. However, we find that this is due to an increase in incremental user postings from an organization's employees rather than from its clients. This result holds when we explore exogenous variation in social media policies, employees and clients that are explained by medical marketing laws, medical malpractice laws and distortions in Medicare incentives. Further examination suggests that content being generated mainly by employees can be avoided if a firm's postings are entirely client-focused. However, empirically the majority of firm postings seem not to be specifically targeted to clients' interests, instead highlighting more general observations or achievements of the firm itself. We show that untargeted postings like this provoke activity by employees rather than clients. This may not be a bad thing, as employee-generated content may help with employee motivation, recruitment or retention, but it does suggest that social media should not be funded or managed exclusively as a marketing function of the firm.

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Section: Resultsmentioning

confidence: 99%

Active Social Media Management: The Case of Health Care

Miller

Tucker

2012

SSRN Journal

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“…In the European Union, personal data recorded in EMRs must be collected, held, and processed in accordance with the Data Protection Directive. (Goldfarb and Tucker 2012a)). Using variations in medical privacy laws across US states and across time, Miller and Tucker (2007, 2009, 2014a provide evidence quantifying the effect of state privacy protection on the diffusion of EMRs.…”

Section: Privacy and Health Economicsmentioning

confidence: 99%

The Economics of Privacy

Acquisti

Taylor²,

Wagman³

2016

Journal of Economic Literature

900

406

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“…The rise of digitization has led scholars to increasingly question the explanatory power and usefulness of extant innovation theory and related organizational scholarship (Barrett et al 2015;Benner and Tushman 2015;Goldfarb and Tucker 2012;Greenstein et al 2013;Yoo et al 2012). For example, Benner and Tushman (2015) recently noted that because of the shift in the locus of innovation and because some of our core organizing axioms may be challenged or fundamentally changed by the digital revolution, the nature of innovation and organizational scholarship may be at a transition point (p. 2).…”

Section: Introductionmentioning

confidence: 99%