Privacy and Secrecy

Bean, Hamilton

doi:10.1002/9781118955567.wbieoc170

Cited by 3 publications

(2 citation statements)

References 19 publications

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“…CPM has been used as a framework to understand various workplace phenomena including privacy rule decision criteria used by coworkers to selfdisclose, the implicit and explicit establishment of rules to coordinate privacy boundaries, strategies to manage privacy turbulence (Smith & Brunner, 2017), peer coworker communication, and workers' health, productivity, and organizational functioning (Ploeger-Lyons & Kelley, 2017). Additionally, researchers have examined the ways organizations, employees, and coworkers describe electronic monitoring and the privacy expectations, boundaries, and turbulence that arise from this surveillance (Allen et al, 2007); Facebook friend requests among coworkers (Frampton & Child, 2013); individual and group identity construction as a result of an organizations' withholding or obscuring information (Bean, 2017); and employees' attempts to manage health information at work (Westerman et al, 2017). Combined, these studies suggest that privacy rule decision criteria used by work spouses may be simultaneously influenced by their own preferences as well as organizational policies and practices.…”

Section: Communication Privacy Management Theorymentioning

confidence: 99%

Privacy Rule Decision Criteria: An Examination of Core and Catalyst Criteria that Shape Disclosures in the Work-Spouse Relationship

McBride

Thorson

Bergen

2020

Management Communication Quarterly

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Despite the prevalence of work spouses, scarce empirical research has focused on the communication occurring within these relationships, leaving managers with little understanding as to whether organizations can or should communicate support for employees forming these relationships and how privacy is navigated among work spouses. Building on McBride and Bergen’s conceptualization of the work-spouse relationship, we used Communication Privacy Management theory (CPM) to understand what, if any, privacy rule decision criteria individuals used as they negotiated disclosures within their work-spouse relationships. Analysis of interviews with 41 people in work-spouse relationships suggests that participants recognized both their own core privacy rule decision criteria and when these criteria were similar to or different from the criteria influencing their work spouse’s. Furthermore, work-spouse relationships formed despite organizational efforts to keep them at bay. Theoretically, the findings add to CPM theory, such that they establish the need to examine catalyst criteria as current and previous, as well as argue for the addition of confirming criteria to account for situations in which catalysts reinforce routinized privacy rules. Overall, the findings from this study advance the literature on communication in the work-spouse relationship and CPM theory and highlight the role that workplaces play in fostering these types of relationships.

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Section: Communication Privacy Management Theorymentioning

confidence: 99%

Privacy Rule Decision Criteria: An Examination of Core and Catalyst Criteria that Shape Disclosures in the Work-Spouse Relationship

McBride

Thorson

Bergen

2020

Management Communication Quarterly

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“…Secrecy is a paramount dimension of organizational life, viewed by Max Weber (Gerth & Mills, 1948), Georg Simmel (1906) and Robert Merton (1968) as an inherent characteristic of complex organizations (see Bean, 2017 and Costas & Grey, 2014 for recent overviews). The significance of secrecy is especially evident in the political arena in organizations because members use a variety of secrecy practices such as forming coalitions behind-the-scenes (Eisenhardt & Bourgeois, 1988), distorting and restricting information flow (Feldman, 1988) and withholding scarce knowledge (Jackall, 1988) to gain power and influence, as well as to contest institutional power and authority (Morrill, Zald, & Rao, 2003).…”

Section: Introductionmentioning

confidence: 99%

Secrecy in Practice: How Middle Managers Promote Strategic Initiatives behind the Scenes

Toegel

Levy

Jonsen

2021

Organization Studies

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In this study, we focus on secrecy within organizations and examine why and how middle managers (MMs) use secrecy to explore and promote strategic initiatives. We conceptualize secrecy as a dynamic social process that unfolds in the political arena and is oriented toward gaining influence and power. It is enacted through a distinct set of practices intentionally designed to conceal and control identities, activities, and information. Drawing on 35 in-depth interviews with executives who recount their experiences as MMs, our findings indicate that MMs tend to use secrecy under unfavorable contextual and personal conditions. Further, we find that MMs use three key practices—selecting for enrollment, sequencing involvement, and controlling information—to explore and promote strategic initiatives in secrecy. These secrecy practices enable them to influence cognition, emotions, and exchange relations as they compete for attention and support. Finally, our findings suggest that secrecy can lead to two opposite outcomes. Managed carefully, secrecy enhances receptivity to strategic initiatives, but if it is mismanaged, secrecy leads to resistance and distrust.

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A Conceptual Paper on SERVQUAL-Framework for Assessing Quality of Internet of Things (IoT) Services

Hizam¹,

Ahmed²

2019

IJFR

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Service quality possesses the vital prominence in usability of innovative products and services. As Technological innovation has made the life synchronized and effective, Internet of Things (IoT) is matter of discussion everywhere. From users' perspective, IoT services are always embraced by various system characteristics of security and performance. A service quality model can better present the preference of such technology customers. The study intends to project theoretical model of service quality for Internet of Things (IoT). Based on the existing models of service quality and the literature on internet of things, a framework is proposed to conceptualize and measure service quality for internet of things. This study establishes the IoT-SERVQUAL model with four dimensions (i.e., Privacy, Functionality, Efficiency and Tangibility) of multiple service quality models. These dimensions are essential and inclined towards the users' leaning of IoT services. This paper contributes to research on internet of things services by the development of a comprehensive framework for customers' quality apprehensions. This model will previse the expression of information secrecy concerns of users related with Internet of Things (IoT). This research will advance understanding of service quality in modern day technology and assist firms to devise the fruitful services structure.

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Privacy and Secrecy

Cited by 3 publications

References 19 publications

Privacy Rule Decision Criteria: An Examination of Core and Catalyst Criteria that Shape Disclosures in the Work-Spouse Relationship

Privacy Rule Decision Criteria: An Examination of Core and Catalyst Criteria that Shape Disclosures in the Work-Spouse Relationship

Secrecy in Practice: How Middle Managers Promote Strategic Initiatives behind the Scenes

A Conceptual Paper on SERVQUAL-Framework for Assessing Quality of Internet of Things (IoT) Services

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