Privacy Trade-Off Factors in E-Commerce - A Study of Italy and the United States.

Dinev, Tamara; Bellotto, Massimo; Hart, Paul; Colautti, Christian; Russo, Vincenzo; Serra, Ilaria

doi:10.5465/ambpp.2005.18781234

Cited by 7 publications

(16 citation statements)

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“…Cultures also differ in their general trust propensity. Propensity to trust is a significant determinant of trust formation in e-commerce and is partially determined by cultural factors (Yamagishi & Yamagishi 1994) so that individualistic cultures are characterized by higher trust propensity (Yamagishi & Yamagishi 1994;Dinev et al 2005;Järvenpää et al 1999).…”

Section: Uncertainty Avoidance and Individualism Versus Collectivismmentioning

confidence: 97%

“…The rationale for studying cross-cultural consumer behavior derives from prior research, which has shown that the diverging impact of culture applies also to online products and services (e.g., Shiu & Dawson 2004). Moreover, societies with high collectivism and strong uncertainty avoidance have been found to be less trusting in Internet businesses as well as the Internet medium (Dinev et al 2005). Clearly, culture has an effect on the way consumers accept Internet based businesses.…”

Section: Cultural Influences On Consumer Behaviormentioning

confidence: 98%

“…It is reasonable to assume that this is further complicated as there are no personal contacts enabling trust formation. A study by Dinev et al (2005) showed that a society characterized by high collectivism and uncertainty avoidance exhibits less institutional trust toward Internet businesses and the Internet medium than individuals in weak uncertainty avoiding individualistic societies. They moreover suggested that this is due to the impersonal nature of the Internet.…”

Section: Uncertainty Avoidance and Individualism Versus Collectivismmentioning

confidence: 98%

“…Hofstede's framework classifies national cultures according to five dimensions: Power Distance, Individualism-Collectivism, Masculinity-Femininity, Uncertainty Avoidance, and Long-Term Time Orientation. This study concentrates on the dimensions of uncertainty avoidance and individualism-collectivism, which have been recognized as crucial cultural dimensions in previous research on trust in e-commerce (e.g., Dinev et al 2005) and therefore may represent central cultural characteristics in the study of trust in Internet banking.…”

Section: Cultural Influences On Consumer Behaviormentioning

confidence: 99%

“…General cultural differences especially among nations have been researched widely (Peabody 1985;Hofstede 1997). However, most of the cross-cultural research on e-commerce so far has concentrated on the effect of culture on consumer innovativeness and acceptance of online services (Steenkamp et al 1999;Lynn & Gelb 1996) although some studies have also shown the impact of culture on trust formation (Doney et al 1998) and consumer trust in e-commerce (Dinev et al 2005). The banking sector provides an interesting area for studying cross-cultural differences in consumer trust in Internet services.…”

Section: Introductionmentioning

confidence: 99%

See 4 more Smart Citations

Consumer Trust in Electronic Service Consumption: A Cross-Cultural Comparison Between Finland and Portugal

Kivijärvi

Laukkanen²,

Cruz³

2007

Journal of Euromarketing

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Lack of trust has been identified as a major barrier to consumer acceptance of e-commerce. This empirical study examines consumer trust in electronic service consumption in a cross-cultural setting, comparing perceived trust between Finnish and Portuguese Internet banking users. Consumer trust is a significant factor both in consumer attitudes and behavioral intention to using Internet banking. Consumer trust in Internet banking is reflected as the trust in the information and trust in the medium, that is, the Internet, and respondents' trust levels are compared at this two-construct level. This study enhances the understanding of trust in the Internet banking context and discusses some cultural factors possibly facilitating anticipation of cultural differences in consumer perceived trust in electronic service consumption. The findings of the Internet surveys conducted indicated differences between the countries studied, and underlined the importance of further studies on the role of culture in consumer trust.

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Section: Uncertainty Avoidance and Individualism Versus Collectivismmentioning

confidence: 97%

Section: Cultural Influences On Consumer Behaviormentioning

confidence: 98%

Section: Uncertainty Avoidance and Individualism Versus Collectivismmentioning

confidence: 98%

Section: Cultural Influences On Consumer Behaviormentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 3 more Smart Citations

Consumer Trust in Electronic Service Consumption: A Cross-Cultural Comparison Between Finland and Portugal

Kivijärvi

Laukkanen²,

Cruz³

2007

Journal of Euromarketing

View full text Add to dashboard Cite

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Privacy Concerns and Acceptance Factors of OSINT for Cybersecurity: A Representative Survey

Riebe¹

2023

Technology Assessment of Dual-Use ICTs

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The use of Open Source Intelligence (OSINT) to monitor and detect cybersecurity threats is gaining popularity among Cybersecurity Emergency or Incident Response Teams (CERTs/CSIRTs). They increasingly use semi-automated OSINT approaches when monitoring cyber threats for public infrastructure services and incident response. Most of the systems use publicly available data, often focusing on social media due to timely data for situational assessment. As indirect and affected stakeholders, the acceptance of OSINT systems by users, as well as the conditions which influence the acceptance, are relevant for the development of OSINT systems for cybersecurity. Therefore, as part of the ethical and social technology assessment, we conducted a survey (N=1,093), in which we asked participants about their acceptance of OSINT systems, their perceived need for open source surveillance, as well as their privacy behavior and concerns. Further, we tested if the awareness of OSINT is an interactive factor that affects other factors. Our results indicate that cyber threat perception and the perceived need for OSINT are positively related to acceptance, while privacy concerns are negatively related. The awareness of OSINT, however, has only shown effects on people with higher privacy concerns. Here, particularly high OSINT awareness and limited privacy concerns were associated with higher OSINT acceptance. Lastly, we provide implications for further research and the use of OSINT systems for cybersecurity by authorities. As OSINT is a framework rather than a single technology, approaches can be selected and combined to adhere to data minimization and anonymization as well as to leverage improvements in privacy-preserving computation and machine learning innovations. Regarding the use of OSINT, the results suggest to favor approaches that provide transparency to users regarding the use of the systems and the data they gather.

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E‐service quality perceptions: a cross‐cultural comparison of American and Korean consumers

Kim

2010

Journal of Research in Interactive Marketing

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Purpose -The purpose of this paper is to compare the e-service quality perceptions of US and South Korean consumers in relation to overall e-service quality, e-satisfaction, and e-loyalty to understand geographic and cultural differences in relation to the international expansion of e-business. Design/methodology/approach -The data for the study were collected from college-age internet users in the USA and Korea. A total of 361 questionnaires were deemed as usable for data analysis. Regression analyses were used to test the conceptual model. Findings -Privacy and efficiency significantly affected overall e-service quality and e-satisfaction for respondents in both Korea and the USA. As for Korean respondents, system availability and fulfillment were significant factors that affected overall e-satisfaction. The relationships among overall e-service quality, e-satisfaction, and e-loyalty were positively significant between the two countries. Practical implications -Using two sets of data from the USA and Korea, the paper examined important e-service quality dimensions in producing overall e-service quality and e-satisfaction which in turn influence e-loyalty based on respondents' actual shopping experience. The dimensions identified in the study are based on a full assessment of an e-service experience. Global e-retailers can use the dimensions identified by the paper to better assess their service performance on an international level. Originality/value -The paper is unique in that it is one of the first cross-cultural examinations of how consumers in two different countries perceived e-service quality using e-SQ scale developed by Parasuraman et al.

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Privacy Trade-Off Factors in E-Commerce - A Study of Italy and the United States.

Cited by 7 publications

References 0 publications

Consumer Trust in Electronic Service Consumption: A Cross-Cultural Comparison Between Finland and Portugal

Consumer Trust in Electronic Service Consumption: A Cross-Cultural Comparison Between Finland and Portugal

Privacy Concerns and Acceptance Factors of OSINT for Cybersecurity: A Representative Survey

E‐service quality perceptions: a cross‐cultural comparison of American and Korean consumers

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