“…Such concerns are usually based on arguments such as the competence of the teaching staff (Tettey, 2006;Mayer & Wilde, 2015), large class sizes which does not allow individual attention from lecturers (Benbow, Mizrachi, Oliver, & Said-Moshiro, 2007;Esia-Donkoh & Antwi, 2015) and poor or inadequate infrastructure in these institutions (Tsevi, 2014;Esia-Donkoh & Antwi, 2015), the gap between industry and academia (Amu & Offei-Ansah, 2011;Attah, 2017;Avornyo, 2013;Mustafa, 2012) and others. These concerns bring to the fore the need to establish what the acceptable standards are when it comes to quality service delivery in an institution of higher education.…”