“…Robison and Hewison (2005) stress the importance of the market, fiscal discipline, trade, investment and financial liberalisation, deregulation, decentralisation, privatisation and a reduced role for the state within neo-liberal reform strategies. Discussions continue within the body of literature around the effectiveness of privatization at achieving the intended neo-liberal reforms under which the industry was privatized (Van Den Berg, 1997;Rees, 1998;Saal and Parker, 2000;Finger and Allouche, 2002;Thomas and Ford, 2005;Prasad, 2006;Sawkins, 2012;Maziotis et al, 2012). While quality and customer satisfaction coupled with cumulative investment (£9.3 billion in the six years before privatization and £17 billion during the six years following) is considered high compared with pre-privatization (Van Den Berg, 1997;Ofwat, 2011), efficiency levels are considered low while tariffs increased by 46% in the nine years following privatization, with operating profits more than doubling (+142%) in eight years (Lobina and Hall, 2001).…”