Pro-Environmental Self-Identity: Scale Purification in the Context of Sustainable Consumption Behavior

M.Si, Rini Kuswati, S.E.,; Purwanto, Bernardinus Maria; Sutikno, Bayu; Aritejo, Bayu Aji

doi:10.1007/978-3-030-65147-3_12

Cited by 6 publications

(5 citation statements)

References 31 publications

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“…Three items were used to assess satisfaction and revisit intention, respectively, as suggested by Westbrook and Oliver (1981) and La and Choi (2019), respectively. Finally, three items were used to assess the green selfidentity as suggested by Kuswati et al (2021). The items were rephrased to match the context of the study.…”

Section: Methodsmentioning

confidence: 99%

Does green self-identity influence the revisit intention of dissatisfied customers in green restaurants?

Agnihotri

Kulshreshtha²,

Tripathi³

et al. 2022

MEQ

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PurposeThe study aims to examine the customers' revisit intention toward the green restaurants after service failure based upon service failure attributions. The study further intends to investigate the moderating effect of green self-identity on customers' post-service failure behavioral intentions.Design/methodology/approachA self-administered questionnaire was distributed to 327 participants who had experienced service failure while dining in green restaurants. The study draws upon the prevailing literature to examine the relationship among the constructs using structural equation modeling (SEM).FindingsThe findings of the study have confirmed that service failure has an adverse effect on customers' revisit intention toward the green restaurants. However, customers with green self-identity appear less anxious about service failure as findings indicate customers revisit green restaurant even after service failure.Practical implicationsThe study provides a clear indication to the managers of the green restaurants that a better understanding of service failure attributions may facilitate in preventing service failure in a prompt and reasonable manner. It will not only contribute to building the brand reputation, but also ensure that customers stay with the brand for a longer duration.Originality/valueThe study is unique in a way that it is the first of its type to establish a relationship between service failure attributions and customer satisfaction in the emerging South Asian market, such as India in the context of green restaurants. Besides, this is the only study to use green self-identity as a moderator between the relationships of customer satisfaction and revisit intention.

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Section: Methodsmentioning

confidence: 99%

Does green self-identity influence the revisit intention of dissatisfied customers in green restaurants?

Agnihotri

Kulshreshtha²,

Tripathi³

et al. 2022

MEQ

View full text Add to dashboard Cite

show abstract

“…Then, as a driver of innovation within the company, employees are also expected to demonstrate innovative work behavior that can help the company accomplish its objectives and survive in the corporate world. Employees do this to maintain their positions in the company (Kuswati et al, 2021).…”

Section: Introductionmentioning

confidence: 99%

Ethical leadership, adhocratic culture, and innovative work behavior: Drivers of company performance

Aprilianty,

Waskito

2023

JED

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Purpose — This study aims to analyze the effects of ethical leadership and adhocratic culture on company performance, with innovative work behavior serving as a mediating factor.Method — This study employed a quantitative approach, with permanent employees from the Social Security Agency on Health (BPJS) company as survey respondents, constituting 70% of the sample. The sampling technique utilized purposeful saturation sampling. Validity and dependability of the outer model were evaluated using SmartPLS. The hypotheses were tested using the output of the SmartPLS inner model.Result — We found that ethical leadership and innovative work behavior have a significant influence on company performance. However, our analysis suggests that adhocratic culture does not exert a significant impact on company performance. In terms of the relationship between ethical leadership, adhocratic culture, and innovative work behavior, we observed that both ethical leadership and adhocratic culture play an important role in shaping innovative work behavior. However, our findings indicate that innovative work behavior does not serve as a positive and substantial mediator between ethical leadership and company performance. Similarly, we found that innovative work behavior does not act as a positive and substantial mediator between adhocratic culture and company performance.Contribution — This study makes an academic contribution by revealing the specific impacts of ethical leadership and adhocratic culture on company performance, highlighting the importance of ethical leadership and innovative work behavior.

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“…Pro-environmental self-identity (PESI) refers to an individual's tendency to see himor herself as an individual who has a pro-environmental perspective and partakes in related action [1]. It is an environmentally friendly self-concept that is symbolically expressive and shaped by mainstream socio-cultural forces [2].…”

Section: Introductionmentioning

confidence: 99%

Ethical Pro-Environmental Self-Identity Practice: The Case of Second-Hand Products

Arman

Mark‐Herbert

2022

Sustainability

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As part of sustainable development, more attention is being placed on consumer behavior. Revised economic models have resulted in an understanding of the need for a circular economy. In this perspective, the consumer is not merely the buyer of the product but also a seller in consumer-to-consumer (C2C) activities, here referred to as re-commerce. In this qualitative study, researchers conducted in-depth interviews of 32 respondents from two countries who had second-hand product trading experience on Facebook. The study uses thematic content analysis to analyze the themes of ethical pro-environmental self-identity (PESI) practices in the respondents’ everyday lives. In this study, challenges relating to understanding conditions for fruitful re-commerce are framed in a social practice theory. Focus is placed on ethical pro-environmental self-identity in the context of selling or buying products in Bangladesh and Sweden. The contributions of this study relate to consumer perspectives on what enables re-commerce for six selected product categories. The study also points to the importance of social media and context-bound differences between product groups as well as individuals in two national contexts.

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Pro-Environmental Self-Identity: Scale Purification in the Context of Sustainable Consumption Behavior

Cited by 6 publications

References 31 publications

Does green self-identity influence the revisit intention of dissatisfied customers in green restaurants?

Does green self-identity influence the revisit intention of dissatisfied customers in green restaurants?

Ethical leadership, adhocratic culture, and innovative work behavior: Drivers of company performance

Ethical Pro-Environmental Self-Identity Practice: The Case of Second-Hand Products

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