Proactive health support (PaHS) – telephone-based self-management support for persons at risk of hospital admission: Study protocol for a randomized controlled trial

Proactive Health Support: Exploring Face-to-Face Start-Up Sessions Between Participants and Registered Nurses at the Onset of Telephone-Based Self-Management Support

“…Inclusion criteria were persons with a hospital contact within the last year caused by one or more of the following diagnoses—heart diseases, connective tissue diseases, pulmonary diseases, or diabetes—and one or more unplanned hospital contact within 12 months. Participants with cognitive impairment, terminal illness, substance abuse, uncontrolled psychiatric illness, hearing impairment, or difficulties with the Danish language were excluded (Benthien et al, 2020). If the participants provided consent to participate in the intervention, they were contacted by telephone and informed by RNs about the research project and the possibility that a researcher would participate in the start-up session.…”

“…PaHS is a self-management intervention initiated and financed by the Danish Government. The PaHS research program is linked to the intervention and comprises five work packages (Benthien et al, 2020). The intervention and research program are described in Table 1.…”

“…PaHS is a large-scale telephone-based self-management intervention in Denmark carried out by registered nurses (RNs) who coach and support persons at risk of hospitalization to enhance their health, coping abilities, and quality of life and ultimately to prevent hospitalization. PaHS includes a face-to-face start-up session with an RN to build a relationship with the participants before the telephone-based self-management intervention (Benthien et al, 2020). Existing studies have described the effect of one-to-one telephone-based management support, but only one CM study explicated an initial information meeting between participants and RNs before the intervention commenced (Reinius et al, 2013).…”

“…The Intervention and Research Components(Benthien et al, 2020).PaHS-Intervention and contextStructureInitial face-to-face session with the same RN who will conduct the entire intervention…”

Exploring patient experiences of participating in a telephone‐based self‐management support intervention: Proactive Health Support (PaHS)

“…The same RN is in regular telephone contact with participants for a period of 6 to 9 months. Participants are included based on a prediction model that identifies participants at high risk of acute hospital admissions (Benthien et al., 2020). PaHS consists of an intervention and research conducted to investigate the intervention.…”