Problems and challenges of user involvement in software development

Zowghi, Didar; Rimini, Francesca da; Bano, Muneera

doi:10.1145/2745802.2745810

Cited by 20 publications

(13 citation statements)

References 13 publications

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“…Although user feedback can be a valuable data source for the requirements elicitation process, several approaches have emphasised that feedback can be hard to understand and interpret when context information related to particular feedback is missing, or when the description is unstructured [15] [16][17] [18]. Moreover, when every end-user can provide feedback anytime and anywhere, several challenges for re-quirements elicitation arise, for example, processing of fake and very subjective feedback [19] [20].…”

Section: A Feedback Gathering For Requirements Elicitationmentioning

confidence: 99%

FAME: Supporting Continuous Requirements Elicitation by Combining User Feedback and Monitoring

Oriol

Stade

Fotrousi

et al. 2018

2018 IEEE 26th International Requirements Engineering Conference (RE)

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Software evolution ensures that software systems in use stay up to date and provide value for end-users. However, it is challenging for requirements engineers to continuously elicit needs for systems used by heterogeneous end-users who are out of organisational reach. Objective: We aim at supporting continuous requirements elicitation by combining user feedback and usage monitoring. Online feedback mechanisms enable end-users to remotely communicate problems, experiences, and opinions, while monitoring provides valuable information about runtime events. It is argued that bringing both information sources together can help requirements engineers to understand end-user needs better. Method/Tool: We present FAME, a framework for the combined and simultaneous collection of feedback and monitoring data in web and mobile contexts to support continuous requirements elicitation. In addition to a detailed discussion of our technical solution, we present the first evidence that FAME can be successfully introduced in real-world contexts. Therefore, we deployed FAME in a web application of a German small and medium-sized enterprise (SME) to collect user feedback and usage data. Results/Conclusion: Our results suggest that FAME not only can be successfully used in industrial environments but that bringing feedback and monitoring data together helps the SME to improve their understanding of end-user needs, ultimately supporting continuous requirements elicitation.

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Section: A Feedback Gathering For Requirements Elicitationmentioning

confidence: 99%

FAME: Supporting Continuous Requirements Elicitation by Combining User Feedback and Monitoring

Oriol

Stade

Fotrousi

et al. 2018

2018 IEEE 26th International Requirements Engineering Conference (RE)

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show abstract

“…However, aggregated empirical literature shows conflicting results [1][2][3]. A deeper analysis of the empirical research on 'user involvement and system success (UI-SS)' relationship has shown that it is not a simple binary relationship, and that there are various confounding variables that play their role in a convoluted way to contribute to the success or failure of a software system [3,5].…”

Section: Introductionmentioning

confidence: 99%

Power and Politics of User Involvement in Software Development

Bano

Zowghi

Rimini

2018

Proceedings of the 22nd International Conference on Evaluation and Assessment in Software Engineering 2018

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Involving users in software development is a complex and multi-faceted concept. Empirical research that studies power and politics of user involvement in software development is scarce. [OBJECTIVE] In this paper, we present the results from a case study of a software development project, where organizational politics was explored in context of user involvement in software development. [METHOD] We collected data through 30 interviews with 20 participants, attending workshops, observing project meetings, and analysing projects documents. The qualitative data was rigorously and iteratively analyzed. [RESULTS] The results indicate that the politics was a significant factor used to exert power and influence in decision-making processes. Communication channels were exploited for political purposes. These contributed to the users' dissatisfaction with their involvement thus impacting on the project outcome. [CONCLUSION] Having multiple teams of stakeholders with different levels of power in decision-making, the politics is inevitable and inescapable. Without careful attention, the political aspect of user involvement in software development can contribute to unsuccessful project.

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“…Sometimes, co-designers were not all able to fully engage during CoDs because of a lack of design or technological knowledge or simply because of a failure to comprehend. Other studies also encountered this difficulty [28,34]. When we realized this, we explored increasingly concrete activities to facilitate this participation.…”

Section: Discussionmentioning

confidence: 99%

Promoting Identification and Use of Aid Resources by Caregivers of Seniors: Co-Design of an Electronic Health Tool

Giroux¹,

Tremblay²,

Latulippe³

et al. 2019

JMIR Aging

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Background The importance of supporting caregivers is recognized in home care for older persons, and facilitating their help-seeking process is a way to meet that need. The use of electronic health (eHealth) is a potentially promising solution to facilitate caregivers’ help-seeking process. Objective The aim of this research was to develop, in partnership with community organizations, health and social service professionals and caregivers, an eHealth tool promoting the earlier identification of needs of older persons and an optimal use of available resources. Methods To design the tool, 8 co-design sessions (CoDs) were conducted and 3 advisory committees were created (in 11 regions) in Quebec between May 2017 and May 2018. A variety of methods were used, including the sorting method, the use of personas, eHealth tool analysis, brainstorming, sketching, prototyping, and pretesting. Results A total of 74 co-designers (women n=64 and men n=10) were recruited to participate in the CoDs or the advisory committees. This number allowed for the identification of needs to which the tool must respond and for the identification of its requirements (functionalities and content), as well as for the development of the information architecture. Throughout the study, adjustments were made to the planning of CoD, notably because certain steps required more sessions than expected. Among others, this was true for the identification of functionalities. Conclusions This study led to the development of an eHealth tool for caregivers of functionally dependent older persons to help them identify their needs and the resources available to meet them. International Registered Report Identifier (IRRID) RR2-10.2196/11634

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Problems and challenges of user involvement in software development

Cited by 20 publications

References 13 publications

FAME: Supporting Continuous Requirements Elicitation by Combining User Feedback and Monitoring

FAME: Supporting Continuous Requirements Elicitation by Combining User Feedback and Monitoring

Power and Politics of User Involvement in Software Development

Promoting Identification and Use of Aid Resources by Caregivers of Seniors: Co-Design of an Electronic Health Tool

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