Procedural justice and quality of life in compensation processes

Elbers, N.A.; Akkermans, A.J.; Cuijpers, Pim; Bruinvels, David J.

doi:10.1016/j.injury.2012.08.034

Cited by 31 publications

(22 citation statements)

References 24 publications

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“…Secondly, that the insurance claim itself may lead to a worsened outcome. It has been shown that an ongoing compensation process affects the claimants' quality of life negatively, both physically and mentally [13,22] and that a prolonged time to claim closure is a negative prognostic parameter [13,23]. Indirectly, this could be correlated with being an experience of non-recovery after the index trauma [24] and support the "compensation theory" [14].…”

Section: Discussionmentioning

confidence: 88%

Long-term follow-up of whiplash injuries reported to insurance companies: a cohort study on patient-reported outcomes and impact of financial compensation

et al. 2018

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Purpose The long-term outcome of Whiplash-associated disorder (WADs) has been reported to be poor in populations from medical settings. However, no trials have investigated the long-term prognosis of patients from medico-legal environment. For this group, the "compensation hypothesis" suggests financial compensation being associated with worsened outcome. The aims of this study were to describe long-term (2-4 years) non-recovery rates in participants with WAD recruited from insurance companies and to investigate the association between self-reported non-recovery and financial compensation. Methods 144 participants, reporting neck pain after a motor vehicle accident, were recruited from two major insurance companies in Sweden. Self-reported recovery was measured at 6 months and 2-4 years. Those who received financial compensation from an insurance company were compared with those who received no compensation. Results The overall non-recovery rate after 2-4 years was 55.9% (66/118). In the non-compensated group, the non-recovery rate was 51.0% (25/49) and in the compensated group 73% (27/37) (p = 0.039). Adjusted OR was 4.33 (1.37-13.66). High level of pain at baseline was a strong predictor of non-recovery ]. However, no association was found between pain level at baseline and financial compensation. Conclusions The non-recovery rate among patients making insurance claims is high, especially among those receiving financial compensation even if causal relationship cannot be determined based on this study. However, lack of association between baseline level of pain and compensation supports the compensation hypothesis.

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Section: Discussionmentioning

confidence: 88%

Long-term follow-up of whiplash injuries reported to insurance companies: a cohort study on patient-reported outcomes and impact of financial compensation

et al. 2018

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“…Low website usage could also have been caused by the fact that the participants in the sample were somewhat older than average (48 versus 39): generally, older people are not as familiar with the internet as younger people. Low website usage did not seem to be caused by any dislike of the appeal, content, or structure of the website, because the questions evaluating these aspects were answered quite positively, except that they indicated not needing an e-coach (7.3 on a scale from 1 to 10) (which is remarkable because their health was significantly poorer than that of the average Dutch population (6.3 versus 8.3 [28]).…”

Section: Discussionmentioning

confidence: 99%

Effectiveness of a web-based intervention for injured claimants: a randomized controlled trial

Elbers

Akkermans

Cuijpers

et al. 2013

Trials

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BackgroundThere is considerable evidence showing that injured people who are involved in a compensation process show poorer physical and mental recovery than those with similar injuries who are not involved in a compensation process. One explanation for this reduced recovery is that the legal process and the associated retraumatization are very stressful for the claimant. The aim of this study was to empower injured claimants in order to facilitate recovery.MethodsParticipants were recruited by three Dutch claims settlement offices. The participants had all been injured in a traffic crash and were involved in a compensation process. The study design was a randomized controlled trial. An intervention website was developed with (1) information about the compensation process, and (2) an evidence-based, therapist-assisted problem-solving course. The control website contained a few links to already existing websites. Outcome measures were empowerment, self-efficacy, health status (including depression, anxiety, and somatic symptoms), perceived fairness, ability to work, claims knowledge and extent of burden. The outcomes were self-reported through online questionnaires and were measured four times: at baseline, and at 3, 6, and 12 months.ResultsIn total, 176 participants completed the baseline questionnaire after which they were randomized into either the intervention group (n = 88) or the control group (n = 88). During the study, 35 participants (20%) dropped out. The intervention website was used by 55 participants (63%). The health outcomes of the intervention group were no different to those of the control group. However, the intervention group considered the received compensation to be fairer (P <0.01). The subgroup analysis of intervention users versus nonusers did not reveal significant results. The intervention website was evaluated positively.ConclusionsAlthough the web-based intervention was not used enough to improve the health of injured claimants in compensation processes, it increased the perceived fairness of the compensation amount.Trial registrationNetherlands Trial Register NTR2360

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“…Few qualitative studies have identified factors that largely depend on a person's environment and health‐care and compensation systems . Others reported factors such as lack of family support, legal involvement and the compensation claim . However, it is still unclear how these factors impact the recovery outcome; how they interact; and which from an injured person's perspective are the most important to measure to identify people at high risk for poor recovery.…”

Section: Introductionmentioning

confidence: 99%

Biopsychosocial barriers affecting recovery after a minor transport‐related injury: A qualitative study from Victoria

Samoborec

Ayton

Ruseckaite

et al. 2019

Health Expectations

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ObjectiveThe aim of the study was to understand the recovery phenomena and to explore participants' perspectives on the biopsychosocial facilitators and barriers affecting their recovery after a minor transport injury.MethodsA qualitative method was used involving semi‐structured interviews with 23 participants who sustained a minor transport injury. Interviews and analysis were guided by the biopsychosocial model (BPS) of health. The outcomes were themes capturing biopsychosocial barriers to, and personal experiences of, recovery using a previously defined framework.ResultsThe themes indicate that recovery is a multifaceted phenomenon affected by comorbidities such as chronic pain, depression and anxiety. A range of subsequent complexities such as the inability to self‐care and undertaking daily domestic duties, and incapacity to participate in recreational activities were major barriers to recovery. These barriers were found to be an on‐going source of frustration, dissatisfaction and a perceived cause of depressive symptomatology in many participants. Most participants reported mixed feelings of the care received. Other common issues raised included a lack of understanding of the assessment time, regular follow‐up, guidance and on‐going support.ConclusionThis study revealed that recovery after a minor transport‐related injury was a challenging, complex, demanding and a long‐term process for the individuals in this study. Findings from this limited cohort suggested that, for participants to return to their pre‐accident health status, a more coordinated approach to information and care delivery may be required.

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Procedural justice and quality of life in compensation processes

Cited by 31 publications

References 24 publications

Long-term follow-up of whiplash injuries reported to insurance companies: a cohort study on patient-reported outcomes and impact of financial compensation

Long-term follow-up of whiplash injuries reported to insurance companies: a cohort study on patient-reported outcomes and impact of financial compensation

Effectiveness of a web-based intervention for injured claimants: a randomized controlled trial

Biopsychosocial barriers affecting recovery after a minor transport‐related injury: A qualitative study from Victoria

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