Procedural justice, ethical climate and service outcomes in restaurants

Luria, Gil; Yagil, Dana

doi:10.1016/j.ijhm.2007.07.022

Cited by 74 publications

(65 citation statements)

References 50 publications

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“…The results of the study are in accordance with the findings of Ekiztepe (2011) and Luria and Yagil (2008), who reported that organizational ethical climate has a very huge impact on the development of employees' perception of justice. The employees' positive perception of the ethical climate in an organization affects their justice perception and every organizational outcome on which the perception of justice has an effect as well.…”

Section: Results and Suggestionssupporting

confidence: 91%

“…The researcher has also pointed out that unethical practices within the organization can have a negative impact on employees' perception of justice, which in turn, would negatively affect the quality of organizational life. In their study on procedural justice, ethical climate, and service outputs in restaurants, Luria and Yagil (2008) found a positive and meaningful relationship between procedural justice and ethical climate.…”

Section: Ethical Climate and Its Relationship With Organizational Jusmentioning

confidence: 97%

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Ethical Climate and its Relationship with Perceived Organizational Justice: A Field Study in the Banking Sector of the City of Tokat

Mumcu¹,

Döven²

2016

TJBE

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Section: Results and Suggestionssupporting

confidence: 91%

Section: Ethical Climate and Its Relationship With Organizational Jusmentioning

confidence: 97%

Ethical Climate and its Relationship with Perceived Organizational Justice: A Field Study in the Banking Sector of the City of Tokat

Mumcu¹,

Döven²

2016

TJBE

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“…In future studies measuring ethical climate at the organizational and group level would be useful (cf. Luria and Yagil, 2008). Second, employees in frontline service jobs engage in both work and family roles.…”

Section: Limitations and Avenues For Future Researchmentioning

confidence: 99%

Inking Perceived Ethical Climate to Performance Outcomes: The Mediating Role of Job Embeddedness

Karatepe¹

2013

Economic Research-Ekonomska Istraživanja

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A conceptual model examining job embeddedness as a mediator of the impact of perceived ethical climate on job performance and extra-role customer service is developed and tested. Data obtained from frontline hotel employee-supervisor dyads in Nigeria were used to assess these relationships via structural equation modeling. The results suggest that job embeddedness fully mediates the effect of perceived ethical climate on frontline employees' performance outcomes. Specifically, employees with favorable perceptions of the firm's ethical climate are embedded in their jobs. Such employees in turn display elevated levels of job performance and extra-role customer service behaviors. Implications of the results are discussed and their implications for future research are offered. ARTICLE INFO

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“…Specifically, Schminke, Ambrose, and Neubaum (2005) found that the relationship between leader moral development and ethical climate was stronger for younger organizations than for older organizations. In a study of restaurant employees and customers in Israel, Luria and Yagil (2008) demonstrated that organizational-level ethical climate increased service performance and customer satisfaction.…”

Section: Research Modelmentioning

confidence: 99%

Perceived Ethical Climate and Hotel Employee Outcomes: An Empirical Investigation in Nigeria

Karatepe

Agbaim

2012

Journal of Quality Assurance in Hospitality & Tourism

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The purpose of this study is to develop and test a research model that examines the effect of perceived ethical climate on job performance and extra-role customer service, fully mediated by job satisfaction. This research model is derived from Bagozzi's (1992) reformulation of attitude theory. The model also investigates organizational tenure as a moderator of the impact of perceived ethical climate on job satisfaction. Data were obtained from frontline hotel employees with a one-week time lag and their immediate supervisors in Abuja, the capital city of Nigeria. The study hypotheses were tested via hierarchical multiple regression analysis. The results reveal that our model is viable. Specifically, the results demonstrate that job satisfaction fully mediates the effect of perceived ethical climate on job performance and extra-role customer service. The results also indicate that the effect of perceived ethical climate on job satisfaction is stronger among long-tenure frontline employees.

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Procedural justice, ethical climate and service outcomes in restaurants

Cited by 74 publications

References 50 publications

Ethical Climate and its Relationship with Perceived Organizational Justice: A Field Study in the Banking Sector of the City of Tokat

Ethical Climate and its Relationship with Perceived Organizational Justice: A Field Study in the Banking Sector of the City of Tokat

Inking Perceived Ethical Climate to Performance Outcomes: The Mediating Role of Job Embeddedness

Perceived Ethical Climate and Hotel Employee Outcomes: An Empirical Investigation in Nigeria

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