“…Botha and Solms (2004) divided business continuity into seven phases: project planning, business impact analysis, business continuity strategies, continuity strategies implementation, continuity training, continuity testing and continuity maintenance, respectively. Accordingly, Aichouni et al (2021) comprehensively reviewed several operational improvement methodologies such as Plan, Do, Check and Act (PDCA) and Define, Measure, Analyze, Improve and Control (DMAIC) and 8 Disciplines (8D). They found that these methodologies are based on the PDCA cycle.…”