Abstract. In their effort to control and manage processes, organizations often create process models. The quality of such models is not always optimal, because it is challenging for a modeler to translate her mental image of the process into a formal process description. In order to support this complex human processing task, we are developing a smart process modeling method. This paper describes how we have built the underlying prescriptive theory, which is constructed from existing evidence about successful information processing techniques in cognitive psychology.Keywords: business process management, business process modeling, human aspects of bpm, smart bpm, process of process modeling
IntroductionIn an ever-increasing competitive market and in the context of globalization, masscustomization and risk management, it is currently considered important for organizations to manage and control their core processes. One of the instruments developed to support process management are process models, i.e., representations of certain aspects of the process that abstract from individual process executions [1].Process models are typically constructed to support communication, documentation, analysis, simulation, execution, etc.[1]. Quality of process models can thus be seen as a measure of how well the model succeeds in supporting the goal: i.e. the fit-for-purpose. Hence, various process model quality variables and metrics have been studied and developed, related to different goals [2,3] As such, the business process management community has developed a good understanding of what constitutes a 'good' process model. In contrast, far less is