Processing Contradictory CSR Information: The Influence of Primacy and Recency Effects on the Consumer-Firm Relationship

Peasley, Michael C.; Woodroof, Parker J.; Coleman, Joshua T.

doi:10.1007/s10551-020-04514-4

Cited by 24 publications

(13 citation statements)

References 60 publications

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“…Firms can benefit from satisfying consumers’ needs, and consumers expect firms to integrate society's welfare into their corporate activities. In return, society ensures the sufficiency of materials and the financial resources for consumer-firm relationships (Peasley et al 2021 ). Therefore, it is essential to explore the dynamic linkages among these research objects in various scarcity dimensions across different research categories.…”

Section: Discussionmentioning

confidence: 99%

Scarcity in today´s consumer markets: scoping the research landscape by author keywords

Sun

Teichert

2022

Manag Rev Q

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Scarcity refers to not having enough of what one needs. This phenomenon has shaped individuals´ life since ancient times, nowadays ranging from daily-life scarcity cues in shopping scenarios to the planet’s resources scarcity to meet the world´s consumer demand. Because of this ubiquity of scarcity, the topic has been attracting attention from scholars and practitioners in different areas. Studies regarding scarcity were conducted across disciplines, based on different assumptions, and focused on distinct study subjects. A lack of mainstream about this topic hindered the convergence of core ideas among different schools of thought. In this article, we take an integrative socio-economic perspective to join diverse findings on scarcity affecting consumer markets, identify topic-specific research questions still to be answered, and provide suggestions for future and integrative research opportunities. A systematic review based on author keywords from 855 publications analyzing scarcity affecting business-consumer interactions serves as a database. Exploratory factor analyses based on author keywords identify shared patterns within and linkages across discourses stemming from various disciplines and theories. Results differentiate distinct research foci in the consumer behavior, socio-political, and other disciplinary research realms. A mapping of these research themes identifies the scarcity-related interplay among consumers, producers, and other stakeholders. Findings point out research directions for future studies at both the research realm level and the interdisciplinary level.

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Section: Discussionmentioning

confidence: 99%

Scarcity in today´s consumer markets: scoping the research landscape by author keywords

Sun

Teichert

2022

Manag Rev Q

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“…In terms of CSI's impact on company performance, some studies have analyzed aspects such as reputation, trustworthiness, and moral capital, and their role as insurance mechanisms, since they protect corporations' wealth from negative assessments and associated sanctions and mitigate the losses due to CSI (Coombs & Holladay, 2015; Lin‐Hi et al, 2015; Lin‐Hi & Blumberg, 2018; Peasley et al, 2021). In this sense, Godfrey (2005, pp.…”

Section: Consequences Of Csimentioning

confidence: 99%

Corporate social irresponsibility: What we know and what we need to know

Iborra

Riera

2022

Corp Soc Responsibility Env

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Corporate social irresponsibility (CSI) is a critical issue for managers and researchers. In fact, the number of studies on this subject from diverse literature is rapidly increasing, seeking to answer questions regarding the core elements of CSI, its antecedents, and consequences. This paper offers a comprehensive literature review of this topic, identifying and assessing previous studies, synthesizing their findings, and highlighting knowledge gaps. Additionally, it offers recommendations regarding how to move forward. Our review identified 155 studies published from 1962 to 2020 that describe the antecedents, outcomes, mediators, and moderators of CSI according to different levels of analysis. We contribute to the social issues in management literature in that we analyze the facilitators and inhibitors of CSI and the consequences for firms using a multilevel approach. Finally, we provide guidance for future research by assessing the core elements that define the level of irresponsibility-harm to others and intentionality.

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“…A number of studies have noted negative relationships between organizational CSR and consumers' CSR attitudes [57,58] when companies are more concerned with their firms' interests than with greater public interests. These inconsistencies demand for more research in the field [59,60].…”

Section: Organisational Csr and Internal Stakeholdersmentioning

confidence: 99%

“…As firms' CSR creates a positive impact on customer satisfaction [150], employees' CSR performance can enhance the quality of customer interaction at its functional level. However, when companies focus on firm serving motives leading to skepticism towards CSR, customer satisfaction is not achieved [59,60].…”

Section: Employee Csr and Customer Engagementmentioning

confidence: 99%

Corporate Social Responsibility at LUX* Resorts and Hotels: Satisfaction and Loyalty Implications for Employee and Customer Social Responsibility

2020

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Corporate Social Responsibility (CSR) remains a hot topic in management. Yet, little is known about how well managers, employees and consumers are responding to CSR initiatives to align with the 2030 Agenda for Sustainable Development. Underpinned by well-established theories, this study develops a single integrative model of managers’, employees’ and consumers’ CSR. Data were collected from the LUX* group of resorts and hotels located on three Indian Ocean islands: Mauritius, Reunion and the Maldives. Structural equation modelling was employed. Findings reveal: (1) organizational CSR is positively related to employee social responsibility; (2) organizational CSR is negatively associated with customer social responsibility; (3) employee social responsibility is negatively related to customer social responsibility; (4) employee social responsibility is negatively related to customer delight; (5) customer social responsibility is positively related to customer satisfaction; and (6); customer social responsibility is positively related to customer delight. Strategic CSR initiatives with a multi-stakeholder engagement approach are discussed.

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Processing Contradictory CSR Information: The Influence of Primacy and Recency Effects on the Consumer-Firm Relationship

Cited by 24 publications

References 60 publications

Scarcity in today´s consumer markets: scoping the research landscape by author keywords

Scarcity in today´s consumer markets: scoping the research landscape by author keywords

Corporate social irresponsibility: What we know and what we need to know

Corporate Social Responsibility at LUX* Resorts and Hotels: Satisfaction and Loyalty Implications for Employee and Customer Social Responsibility

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