Proctor Assignment at Carleton University

Awad, Rania M.; Chinneck, John W.

doi:10.1287/inte.28.2.58

Cited by 21 publications

(5 citation statements)

References 6 publications

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“…For this problem they present a heuristic consisting of several steps. Awad and Chinneck [6] investigate the problem of assigning proctors to fixed exams. Within their problem employees can carpool, which has to be respected in the rostering part.…”

Section: Authors Problem Methodsmentioning

confidence: 99%

A classification scheme for integrated staff rostering and scheduling problems

Paul

Knust

2015

RAIRO-Oper. Res.

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In the last decades job scheduling, staff rostering and staff assignment have received considerable attention, as have combinations of these problems. However, given the wide range of variants of all three basic problems, the number of combinations is immense. In this paper we introduce a new classification scheme for integrated staff rostering and job scheduling problems, extending existing schemes for project and machine scheduling. We provide some elementary reductions and show how problems studied in the literature fit into this new classification scheme. Furthermore, some complexity results are presented.

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Section: Authors Problem Methodsmentioning

confidence: 99%

A classification scheme for integrated staff rostering and scheduling problems

Paul

Knust

2015

RAIRO-Oper. Res.

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“…Research has been done on staff scheduling for service facilities where most positions require limited training and some use of part-time staff is common. Examples include fast-food restaurants (Love andHoey 1990, Loucks andJacobs 1991), exam proctoring (Awad and Chinneck 1998), liquor stores (Gendron 2005), leasing centers (Sun et al 2005), and gasoline stations (Al-Yakoob and Sherali 2008). In the case of fast-food restaurants, skills (e.g., grilling) are important, as is employee availability (because of the high percentage or part-time employees).…”

Section: Literature Reviewmentioning

confidence: 99%

Scheduling of Multi‐skilled Staff Across Multiple Locations

Kuo

Leung

Yano

2014

Production and Operations Management

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We address the problem of assigning airline customer service agents (CSAs) to tasks related to departing flights, such as selling tickets and collecting boarding cards, at an international terminal of a large airport. The airline specifies minimum and target levels of staff and required (or desired) types and levels of skills for each location in each time period. The assignment problem is complicated by staff heterogeneity, time required for moves between locations, and lunch and rest‐break requirements. We present a mixed‐integer formulation that considers both staffing shortages and skills mismatches and show that the problem is NP‐hard. We derive valid inequalities that tighten the bounds within a branch‐and‐cut procedure, enabling us to obtain near‐optimal solutions for problems of realistic size very quickly. We also present a generalization to simultaneously optimize shift starting times and task assignments, which can aid in longer term workforce planning. Finally, we utilize our procedure to obtain managerial insights regarding the benefits of flexibility derived from more highly skilled staff, allowing more frequent moves, and choices of shift starting times. We also demonstrate the benefits of our procedure vs. a heuristic that mimics what an experienced scheduler might choose.

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“…Transport preferences may also change the schedule of the invigilator. External factors, such as the schedule of public transportation and the individual schedules of members of carpools, are details that affect the schedule (Awad and Chinneck, 1998). Considering the distance between the exam rooms provide that the invigilators are not delayed one after the other (Kahar and Kendall, 2014).…”

Section: Introductionmentioning

confidence: 99%

Use of multi-objective examination model to sensitivity analysis for sustainability with three new practices

Şimşek

2022

JM2

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Purpose The study has two main objectives. The first is to introduce three new examination policy practices: overbooked exam rooms, a substitute invigilator and an inheritance of the invigilation distribution. The second is the use of the examination model to determine the sustainability of the system against expected changes and to obtain long-term strategic information. This study aims to obtain managerial insights on the sustainability of the examination system with the newly introduced practices; it does not claim to propose solutions for large-scale problems. Design/methodology/approach This study introduces a multi-objective mathematical model that contains a couple of constraints that belong to new practices. To check the sustainability of the system, this study gets help from sensitivity analysis, which informs the decision-maker about how the results will react to parameter changes. The authors perform all experiments in the Python/Gurobi modeling environment. Findings The results demonstrate that the proposed practices are effective in the efficient use of resources. Also, this study shows that the examination model can be used as a stress test so that the weaknesses of the system can be identified and long-term strategic information can be obtained. Originality/value The contribution of this study is twofold: the introduction of examination policy practices that are overbooked exam rooms, a substitute invigilator and an inheritance of the invigilation distribution. Overbooked exam rooms aim to use resources effectively, taking into account the possibility of temporarily increasing the exam room capacity. The substitute invigilator protects the examination process against sudden events. The inheritance of the invigilation distribution helps to ensure fairness; and the use of the examination model to obtain managerial insights on expectations. This allows testing the validity of existing policies and making necessary changes, taking into account possible changes in the system. In this respect, it differs from the studies in the literature and fills an important managerial gap.

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Proctor Assignment at Carleton University

Cited by 21 publications

References 6 publications

A classification scheme for integrated staff rostering and scheduling problems

A classification scheme for integrated staff rostering and scheduling problems

Scheduling of Multi‐skilled Staff Across Multiple Locations

Use of multi-objective examination model to sensitivity analysis for sustainability with three new practices

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