Procurement maturity and IT failures in the public sector

Hua, Stella Y.

doi:10.1108/tg-07-2022-0097

Cited by 4 publications

(1 citation statement)

References 31 publications

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“…Most ICT applications in the public sector of the least developed countries have partially or completely failed (Hua, 2022). One of the reasons given by the World Bank for failure is deficient project design and management (Ika, Diallo & Thuillier 2012).…”

Section: Introductionmentioning

confidence: 99%

Factors Leading the Failure of ICT Project Management in the Public Sectors in Tanzania

Liana,

Mazana,

Hamisi

2023

ejtas

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The research study focuses on investigating the factors leading the failure of Information and Communication Technology (ICT) project management in the public sectors of Tanzania. The study utilizes a mixed-methods approach, combining both quantitative and qualitative data collection methods. The research includes a comprehensive literature review to identify factors associated with previous ICT project failures. Interviews and surveys are conducted with key stakeholders involved in ICT project management in Tanzania's public sectors. The findings highlight various factors contributing to the failure of ICT project management, including inadequate project planning and initiation, insufficient budget allocation, lack of skilled personnel, ineffective communication, and poor stakeholder engagement. Additionally, poor risk management strategies, organizational culture, political interference, and limited commitment from top management are identified as significant barriers to successful ICT project implementation. The implications of these findings emphasize the need for effective measures to address these challenges. Recommendations include improved project planning and initiation processes, increased budget allocation, enhanced human resource capabilities, and the establishment of effective communication channels. Creating a supportive organizational culture, minimizing political interference, and securing strong commitment from top management are also crucial to successful ICT project implementation in the public sectors of Tanzania. This research contributes valuable empirical evidence on the factors leading to ICT project management failure in Tanzania's public sectors. The findings can serve as a foundation for developing strategies and policies to promote successful ICT project implementation in similar contexts. Ultimately, addressing these challenges can lead to improved public service delivery and socio-economic development in the country.

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Section: Introductionmentioning

confidence: 99%

Factors Leading the Failure of ICT Project Management in the Public Sectors in Tanzania

Liana,

Mazana,

Hamisi

2023

ejtas

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Public procurement and technology: a research agenda

Boechat,

Cunha,

Gasser

2023

Proceedings of the 16th International Conference on Theory and Practice of Electronic Governance

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Building project management tools and techniques capacity to drive Information and Communications Technology projects in the Department of Social Development, South Africa

Mamatlepa,

Mazenda

2024

Information Development

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The study investigates the importance of project management tools and techniques (PMTTs) in the success of information communication technology (ICT) projects in the Department of Social Development (DSD) in South Africa. It identifies the challenges of using PMTTs in ICT projects and suggests ways to effectively incorporate PMTTs in ICT project success. The non-probability purposive sampling method was used to identify 16 officials and stakeholders in ICT project management, whose responses to were thematically analysed. The study found that the most-used PMTTs for delivering ICT projects were the Agile project management methodology, collaboration tools like email systems and the Microsoft Teams platform, work breakdown structures, project dashboards, the Waterfall model, the Scrum framework, and cost-benefit analysis. Using PMTTs in project execution has many benefits, including increased project success probability, enhanced project predictability, boosted stakeholder confidence, heightened efficiency, improved communication, and the formalisation of the project methodology. The study identified a range of implementation challenges, including a lack of enforcement or inadequate implementation of the tools, a dearth of general expertise in the usage of specialised tools, misalignment of departmental and ICT strategies, lack of stakeholder participation, non-adherence to project governance, lack of continued training, inconsistencies with reporting, resource incapacitation, poor planning, and changes in scope by business users. To bolster PMTTs’ capacity to drive ICT projects in the DSD, the study recommends enforcing the use of all PMTTs, recruiting and retaining talent, involving all stakeholders, providing advanced training to all users (including management and not just ICT officials), and strengthening ICT governance.

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Procurement maturity and IT failures in the public sector

Cited by 4 publications

References 31 publications

Factors Leading the Failure of ICT Project Management in the Public Sectors in Tanzania

Factors Leading the Failure of ICT Project Management in the Public Sectors in Tanzania

Public procurement and technology: a research agenda

Building project management tools and techniques capacity to drive Information and Communications Technology projects in the Department of Social Development, South Africa

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