Product design for product/service systems

Sundin, Erik; Lindahl, Mattias; Ijomah, Winifred

doi:10.1108/17410380910961073

Cited by 165 publications

(48 citation statements)

References 33 publications

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“…Vezzoli et al (2015) draw focus to the environmental aspect by discussing Sustainable Product-Service Systems (S.PSS). Even though the terms available to describe the concept of PSS are numerous, most o en, the same meaning is conveyed by them (Sundin et al, 2009). …”

Section: Frame Of Referencementioning

confidence: 99%

“…Under the hypothesis that the focus on internal cooperation can only be exacerbated by o ering PSS , actor mapping workshops were conducted with ve professionals involved in design at Levor in order to understand existing internal information ows between di erent actors involved in the design process. Since strong relevance is assigned to information from service/maintenance as well as remanufacturing divisions with respect to information feedback and use of PSS design methods (see Aurich et al, 2006;Lindkvist, 2014;Sakao and Mizuyama, 2014;Sundin et al, 2009Sundin et al, , 2008, they were of particular interest in the study.…”

Section: The Unheard Voice Of Internal Stakeholders That Are Key To Pmentioning

confidence: 99%

“…A number of publications have focused on the relationship between PSS and remanufacturing (see e.g. Mont, 2002;Sakao and Mizuyama, 2014;Sundin et al, 2009Sundin et al, , 2008.…”

Section: Lifecycle Focused Design For Highly Integrated Pssmentioning

confidence: 99%

“…Contains value dimensions: Long-term thinking, security, continuity and environment • Focus on customer trust, con dence and external stakeholders (Baines et al, 2007;Goedkoop et al, 1999;Lindahl et al, 2014b;Mont, 2002b;Sundin et al, 2009;Tukker, 2015Tukker, , 2004 …”

Section: Long-term Inkingmentioning

confidence: 99%

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What’s in it for the Provider? : A Lifecycle-Focused Approach towards Designing for Value in Product-Service Systems

Matschewsky¹

2016

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As the value for customers of Product-Service Systems is increasingly understood, this thesis examines the question: What's in it for the Provider? Combining products and services into Product-Service Systems (PSS), which are o en owned and even operated by the company o ering them, is seen as an important element of conducting more sustainable business. e prospective environmental bene ts of PSS lie mainly in the improved resource-and operational e ciency. is is achieved by way of a critical shi in incentive structure: If an industrial company assumes responsibility for an o ering throughout the lifecycle, the terms on which that company operates in general are changed notably in comparison to traditional product sales. Instead of bene ting from a short lifetime through additional sales opportunities or making pro t through the sale of spare parts, in highly integrated PSS, each parts exchange, each technicians' visit and each day the lifetime of the o ering is reduced directly a ects the bottom line of the provider. Due to that, solely as a result of economic rationality, a provider of these o erings has an incentive to design in such a way that the life of this o ering is prolonged, need for spare parts is reduced, service activities are facilitated and simpli ed, and that the conditions are in place to allow for a second or third life of the o ering through remanufacturing. Regardless of this compelling logic, industrial companies at times fail to establish the preconditions to capturing these bene ts as they continue to rely on product and sales-centric design processes even though they provide PSS.is thesis examines this unexploited opportunity from two vantage points. On the one hand, methods conceived in academia to support industry in implementing and executing joint, lifecycle-focused design of products and services, and the use of these methods in practice, are examined. Here, the focus rstly lies on understanding how PSS are designed today, and secondly, on what should change about PSS design methods to improve their implementability and usability in industrial practice, so that they can ful ll their supposed role as facilitators of e cient PSS design and operation. On the other hand, the possible bene ts of providing speci cally designed and lifecycle-focused PSS as an industrial company are in focus. To this end, the value attained by providers throughout the use phase of PSS is investigated, to then identify possible approaches towards enhancing this value. Eventually, both focus-areas are joined in an e ort to examine the interaction between method-supported, lifecycle-oriented PSS design and the value attained by providers of such o erings.As a result of the research, a lacking adaptation of design processes to PSS is identi ed in the case companies. Further, shortcomings of PSS design methods conceived in academia, e.g. excessive complexity, lacking clarity and rigidity, are found in both literature as well as in a study with an industrial company. To take a rst step towards rectifying ...

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Section: Frame Of Referencementioning

confidence: 99%

Section: The Unheard Voice Of Internal Stakeholders That Are Key To Pmentioning

confidence: 99%

“…A number of publications have focused on the relationship between PSS and remanufacturing (see e.g. Mont, 2002;Sakao and Mizuyama, 2014;Sundin et al, 2009Sundin et al, , 2008.…”

Section: Lifecycle Focused Design For Highly Integrated Pssmentioning

confidence: 99%

Section: Long-term Inkingmentioning

confidence: 99%

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What’s in it for the Provider? : A Lifecycle-Focused Approach towards Designing for Value in Product-Service Systems

Matschewsky¹

2016

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“…They start offering solutions aiming at increasing their market position as well as customers' satisfaction (SUNDIN, 2009;SAKAO et al, 2009). One of the solutions being discussed is Product-Service System (PSS) as an integrated combination of products and services.…”

Section: Introductionmentioning

confidence: 99%

A preliminary analysis of product-service system (PSS) types and implementation

Zancul¹,

Nobre²,

Nakanishi³

et al. 2011

PMD

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Abstract:Companies have started offering solutions to increase their market position as well as their customers' satisfaction. One of the solutions is the inclusion of services to products, called Product-Service System (PSS). It is an integrated combination of products and services. In this sense, this paper aims at presenting a typology for PSS and an implementation approach. The proposed typology outlines different possible combinations of products with the corresponding services in order to achieve a PSS. The implementation approach defines the necessary steps for implementation and the details of which actions have to be performed in order to create and improve a PSS. Those two results should support companies when establishing a PSS including its expected benefits of that business model.

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Introduction

2011

Biomechatronic Design in Biotechnology

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Product design for product/service systems

Cited by 165 publications

References 33 publications

What’s in it for the Provider? : A Lifecycle-Focused Approach towards Designing for Value in Product-Service Systems

What’s in it for the Provider? : A Lifecycle-Focused Approach towards Designing for Value in Product-Service Systems

A preliminary analysis of product-service system (PSS) types and implementation

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