Product returns management: a comprehensive review and future research agenda

Ambilkar, Priya; Dohale, Vishwas; Gunasekaran, Angappa; Bilolikar, Vijay

doi:10.1080/00207543.2021.1933645

Cited by 67 publications

(46 citation statements)

References 138 publications

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“…The bibliometric analysis examines the research domain quantitatively to get insights into research developments over time (Ambilkar et al , 2021; Broadus, 1987; Merigó and Yang, 2017). We adopted the bibliometric analysis structure proposed by Merigó and Yang (2017), Dohale et al (2020), and Dohale et al (2021c).…”

Section: Bibliometric and Content Analysismentioning

confidence: 99%

“…Citation analysis, a subset of bibliometrics that gives information about the impact of an article over a specific domain (Mishra et al , 2018; Smith, 1981). A citation is “an acknowledgment that one document received from the other” (Ambilkar et al , 2021; Dohale et al , 2020; Smith, 1981). Citation indicates “a part or the whole of the cited document and a part or the whole of the citing document are inter-related” (Dohale et al , 2020; Malin, 1968).…”

Section: Bibliometric and Content Analysismentioning

confidence: 99%

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Systematic review of manufacturing strategy studies focusing on congruence aspect

Dohale

Akarte

Verma

2021

BIJ

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PurposeThis study provides a systematic review of the literature within the manufacturing strategy (MS) domain focusing on the congruence aspect of different strategic functions to determine the state-of-the-art research progression and the trend of publications.Design/methodology/approachWe have adopted a five-stage review methodology consisting - 1) Article Identification; 2) Inclusion/Exclusion; 3) Review of the Articles; 4) Literature Analysis; 5) Future research directions. 121 articles focusing on congruence aspects and specific to the MS domain are identified and reviewed. Bibliometric analysis comprising keyword co-occurrence using a VOSviewer© software, and citation analysis is performed. Further, content analysis is carried out to categorize articles based on the type of research methodology, type of tool/method used, and aspects considered for congruence study.FindingsBased on the research gaps identified in the existing literature on the congruence aspect within the MS domain, this study offers future research directions. Majorly, the work found is an empirical survey. Literature scants to develop a framework that helps to quantify the congruence between two strategic functions.Research limitations/implicationsThis study facilitates researchers and practitioners to understand the congruence between different strategic aspects studied in the literature and the level of fit between them. Further, the identified research directions can encourage researchers and practitioners to conceive novel approaches to conduct future works on congruence theme.Originality/valueThe unicity of the current review lies in its theme, i.e. congruence aspect within MS. To the best of author's knowledge, no comparable study is observed to review the congruence aspect in any other domain.

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Section: Bibliometric and Content Analysismentioning

confidence: 99%

Section: Bibliometric and Content Analysismentioning

confidence: 99%

Systematic review of manufacturing strategy studies focusing on congruence aspect

Dohale

Akarte

Verma

2021

BIJ

Self Cite

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“…Consumer returns represent a major challenge for retailers (Russo et al. , 2021; Ambilkar et al. , 2022).…”

Section: Introductionmentioning

confidence: 99%

Examining the impact of service recovery resilience in the context of product replacement: the roles of perceived procedural and interactional justice

Russo

Masorgo

Gligor

2022

IJPDLM

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PurposeGiven increasing customer expectations and disturbances to product returns management, capabilities such as supply chain resilience (SCR) can complement service recovery strategies in retail supply chains. This study utilizes procedural justice theory (PJT) to conceptualize service recovery resilience as a capability that allows firms to meet customer requirements when dealing with disruptions, and empirically investigates its impact on procedural and interactional justice and customer outcomes (i.e. satisfaction and loyalty) in the context of product replacement.Design/methodology/approachThis research employs two scenario-based experiments using a sample of 368 customers to explore the outcomes associated with service recovery resilience.FindingsThe investigation shows more satisfied and loyal customers when a retail supply chain can overcome service recovery challenges through SCR. The study shows that customers evaluate not only the process itself, but also their interactions with the retailer. Specifically, procedural justice and interactional justice have a significant influence on these relationships.Originality/valueThis study proposes service recovery resilience as a concept that bridges service recovery theory with supply chain strategy in the unique context of product replacement. Further, this study also notes how information enhances customer satisfaction with the retailer's effort to address disturbances in the recovery process. Finally, this study informs managers on the capabilities needed to face new customers' needs.

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“…Thus, manufacturing managers and practitioners can utilize the proposed framework to decide appropriate objectives and develop a production plan for their firm. In the recent, Ambilkar et al (2021) mentioned the complexity associated with the production planning of the product returns. Thus, the proposed three-stage approach can be used to develop a production plan for the returned products.…”

Section: Managerial Implicationsmentioning

confidence: 99%

A multi-product and multi-period aggregate production plan: a case of automobile component manufacturing firm

Dohale

Ambilkar

Gunasekaran

et al. 2022

BIJ

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PurposeThe study attempts to develop a multi-product multi-period (MPMP) aggregate production plan (APP) to fulfill the customers' demand in terms of throughput and lead time for achieving market competence.Design/methodology/approachThis research proposes an integrated Fuzzy analytical hierarchy process (FAHP), multi-objective linear programming (MOLP), and simulation approach. Initially, FAHP is used to select the essential objectives a firm desires to achieve. Adopting the MOLP, an APP is formulated for the firm under study. Later, the simulation model of a firm is created in a discrete-event simulation (DES) software Arena© to evaluate the applicability of the proposed APP. A comparative analysis of the manufacturing performance levels (namely throughput, lead time, and resource utilization) achieved through the implication of an existing production plan and proposed APP is conducted further.FindingsThe findings from the study depict that the proposed MOLP-based APP can satisfy the customers' requirement (namely throughput and lead time) and improve the level of resource utilization compared with the firm's existing production plan.Research limitations/implicationsThe proposed research facilitates researchers and practitioners to understand the process of developing MOLP-based MPMP APP and analyzing its applicability through simulation technique to be utilized for developing APP at their firm.Originality/valueAn integrated FAHP-MOLP-simulation framework is the novel contribution to the literature on production planning. It can be extended to solve strategic, tactical, and operational problems in different domains like service, healthcare, supply chain, logistics, and project management.

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Product returns management: a comprehensive review and future research agenda

Cited by 67 publications

References 138 publications

Systematic review of manufacturing strategy studies focusing on congruence aspect

Systematic review of manufacturing strategy studies focusing on congruence aspect

Examining the impact of service recovery resilience in the context of product replacement: the roles of perceived procedural and interactional justice

A multi-product and multi-period aggregate production plan: a case of automobile component manufacturing firm

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