Productivity as a value parameter for FM and CREM

Abstract

Purpose This paper aims to investigate how facilities management (FM) and corporate real estate management (CREM) can add value to organisations by contributing to improved productivity of knowledge workers, and to explore interrelationships between productivity, employee satisfaction and other value parameters. Design/methodology/approach This is a literature research of possible contributions of FM and CREM to improved labour productivity in relation to five activity areas of FM/CREM (portfolio management, project management, space and workplace management, property management and service management) and a first exploration of interrelationships between productivity and other value parameters. Findings The findings indicate that FM and CREM most directly can contribute to productivity by space and workplace management that supports different types of work and organisational activities. Portfolio and project management can mostly contribute by providing appropriate locations, adjacency relations between different parts of the organisation and supporting process flow and logistics. Property management can contribute to productivity by ensuring business continuity and comfortable indoor climate. Service management can contribute by relieving staff from trivial tasks by efficient services and by providing exiting experiences. Productivity shows to be mainly positively related to satisfaction; insights into interrelationships with other value parameters are still limited. Practical implications The results can be used to obtain a deeper understanding of how FM and CREM can add value to organisations by contributing to improved labour productivity. Practitioners can find inspiration on how to contribute to labour productivity and additional benefits within specific activity areas of FM and CREM. The exploration of interrelationships between productivity and other values can be used as input to a future research agenda. Originality/value The paper adds new insights to the growing body of knowledge about how FM/CREM can contribute to increased labour productivity and how other value parameters may be interrelated with productivity.

The impact of healthy workplaces on employee satisfaction, productivity and costs

“…Besides, people have become more aware of the impact of health and well-being on our quality of life and the risk of health complaints, illness orin worst casesburnout (Appel-Meulenbroek et al, 2020). The relationship between physical workplace characteristics and health and wellbeing has been explored by a variety of studies, using reviews of the literature (Forooraghi et al, 2020;Van der Voordt, 2021), surveys (Cordero et al, 2020), case studies (Bauer, 2020) and conducting short-term experiments using mobile devices (Nelson and Holzer, 2017).…”

Collaboration between researchers and practitioners on developing facilities management standards and guidelines

“…The same classification is used in a journal paper concerning productivity as a value parameter by Jensen and van der Voordt (2020). They write that the boundaries between these scopes are not always sharp.…”

Content validation of value-adding indicators for corporate real estate management: insights from a developing country

“…To the best of the authors’ knowledge, this study presents the first attempt to test and develop added value indicators within the context of a developing country by taking a systematic content validation procedure. Notwithstanding the rigours processes of the content validation, it is worth noting that added value of real estate is a multi-dimensional concept which is linked to stakeholder’s perspective and to some extent sector dependent (Jensen and van der Voordt, 2020a, 2020b; van der Zwart and van der Voordt, 2013). The study thus recommend that future studies should determine sector specific added value parameters tailored to the needs of specific organizations.…”

“…Recent research by Yang et al (2019) identified knowledge-based economy, digitized nomad, mobile technologies that is influencing new lifestyles driven by creativity and innovation as essential indicators for co-working spaces while and Jensen and van der Voordt (2020b) set the argument on the relevance of real estate value-adding and workplaces, employees and society as well as its impact on client satisfaction, productivity and organizational cost. In this regard, the authors establish that portfolio and project management, property and service management can contribute in diverse ways to add value to workplace and productivity of organization.…”