Productivity Measurement of Airports in Brazil: An Application of DEA Approach and Malmquist Index Decomposition

Kabbach-Castro, Luiz Ricardo

doi:10.2139/ssrn.1367005

Cited by 2 publications

(1 citation statement)

References 22 publications

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“…Brazil also took part in this process, with a study addressing passengers' perceptions of five items (company store, check-in, connection services, boarding and disembarking) [5]; the most relevant factors for the provision of air transport services to passengers, in qualitative, figurative and functional scope [6]; a performance comparison of 61 Brazilian national and international airports [7]; the efficiency of 138 airports in various parts of the world in 2005 [8] and 26 international airports [9,10]. However, there is not much research in the national literature that addresses the theme of airport efficiency.…”

Section: Introductionmentioning

confidence: 99%

Operational performance indicators of Brazilian Airport Services, 2013-2016

Barcelos¹,

Bordin²,

Rosa³

2020

IJAERS

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Introduction: The main services provided at airports were converted into indicators by the International Airports Council (ACI) and measured at Brazilian airports since the FIFA World Cup 2014. Objective: to describe the operational quality of 15 Brazilian airports, according to passenger size and management model (public/private), in the 2013-2016 quadrennial. Methods: A total of 48 operational quality indicators in the airport services of 15 airports, measured on a Likert scale, were aggregated into ten intermediate indices and five total indices (tangibility, agility, reliability, assurance and empathy). In the 4 years under study, there were an average of 13,000 respondents each quarter in the year. Results: Among the ten Intermediate indices, Competence was the item best evaluated by the users (average of 4.42) and Costs was the worst (average of 2.61). Among the five total indices, Agility and Reliability were the best-evaluated (averages of 4.25 and 4.15, respectively), while Empathy was the worst evaluation (mean of 3.82). Conclusion: The linking of operational performance indexes to the administrative management model (public or private) in the period under study, pointed out the Curitiba International Airport, of public administration (average of 4.29), as the best rated in the opinion of the respondents/users. It received the best evaluations in the intermediate operational performance indices, as well as by sector of the airport.

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Section: Introductionmentioning

confidence: 99%