2012
DOI: 10.1016/j.sbspro.2012.03.229
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Productivity Through Effectiveness and Efficiency in the Banking Industry

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Cited by 66 publications
(51 citation statements)
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“…This indeed leads us to consider efficiency in addition to classical effectiveness when deciding manufacturing operations. In a general sense, seeking for the best use of means refers to efficiency while seeking for the best results, effectiveness (Roghanian, Rasli, and Gheysari 2012). Thus, efficiency is often defined as 'doing things right', while effectiveness is defined as 'doing the right things'.…”
Section: Introductionmentioning
confidence: 99%
“…This indeed leads us to consider efficiency in addition to classical effectiveness when deciding manufacturing operations. In a general sense, seeking for the best use of means refers to efficiency while seeking for the best results, effectiveness (Roghanian, Rasli, and Gheysari 2012). Thus, efficiency is often defined as 'doing things right', while effectiveness is defined as 'doing the right things'.…”
Section: Introductionmentioning
confidence: 99%
“…Nowadays, well-functioning financial markets and banking institutions are usually considered to be a condition favourable to economic growth (Diallo 2018;Belke et al 2016;Cevik et al 2016;Zhang et al 2016;Destefanis et al 2014;Roghanian et al 2012;Ferreira 2012;Balkevicius 2012;Waheed and Younus 2010). Banks, being among the most important participants in the financial system, play an important role in it.…”
Section: Introductionmentioning
confidence: 99%
“…In this definition, a measure of efficiency appraises the organization's ability to achieve the output considering the minimum input level. Efficiency and scale economies are known as two critical elements governing productivity in the banking sector (Cevik et al 2016;Roghanian et al 2012;Fung and Cheng 2010).…”
Section: Introductionmentioning
confidence: 99%
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“…This can be done in a number of ways, such as increasing resources at the bottleneck activity, standardising, incorporating lean principles, etc. The efficiency of a process can be greatly improved if bottlenecks can be alleviated by shifting work without increasing costs, although it may be more difficult to do where specialised job functions are applicable (Roghanian, Rasli & Gheysari 2012). High operational efficiency is dependent on quick, accurate and continuous exchange of information between organisations as well as within organisations (Groznik 2012).…”
Section: Introductionmentioning
confidence: 99%