Professional and Technical Communication in a Web 2.0 World

Blythe, Stuart; Lauer, Claire; Curran, Paul

doi:10.1080/10572252.2014.941766

Cited by 55 publications

(22 citation statements)

References 22 publications

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“…We used a grounded theory process of open coding (see Holton, 2007), in which we searched job descriptions for core terms and concepts that we then categorized and labeled. We also relied on related research in the technical communication literature (see Blythe et al., 2014; Henschel & Meloncon, 2014; Lanier, 2009; Rainey et al., 2005). To ensure consistency across coders, each of us coded 10 postings, and we then calculated the interrater reliability using Cohen’s kappa, which measures agreement adjusted for chance; the interrater reliability was very strong.…”

Section: Collecting and Analyzing The Datamentioning

confidence: 99%

“…Technical and professional communicators must now acquire broader skill sets than in the past, including developing new ways of thinking about processes and products, working with an ever-evolving progression of new technologies, and reframing our focus on users who interact with information over audiences who simply absorb it. Researchers have collected data about these evolving skill sets from recent graduates of technical/professional communication programs (Blythe, Lauer, & Curran, 2014), from managers (Rainey, Turner, & Dayton, 2005), and from analyses of job postings (Brumberger & Lauer, 2015; Lauer & Brumberger, 2016; Lanier, 2009). These data are valuable in helping faculty prepare their students for their professional lives.…”

Section: Introductionmentioning

confidence: 99%

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A Day in the Life: Personas of Professional Communicators at Work

Brumberger

2019

Journal of Technical Writing and Communication

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This article uses personas to illustrate the range of technical communication knowledge work developed through its practitioners—to articulate the functions, characteristics, traits, skills, and workplace styles of positions someone in the field might pursue. Recent research has provided valuable data about the expanding and evolving skill sets of the technical/professional communicator. We build on that by triangulating the data from an analysis of job postings, a survey of technical communicators, and interviews and embedded observations of practitioners to develop personas of technical/professional communicators on the job. The personas can help students, programs, and practitioners understand and navigate the many types of roles that are available in the field.

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Section: Collecting and Analyzing The Datamentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

A Day in the Life: Personas of Professional Communicators at Work

Brumberger

2019

Journal of Technical Writing and Communication

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“…This topic has also been discussed previously in journals [7].) Among all research endeavors, usability and interactivity of corporate websites are constructs that have been examined most predominantly.…”

Section: Introductionmentioning

confidence: 96%

Critical Factors Influencing Diffusion of Interactivity Innovations on Corporate Websites

Zollet

Bäck

2015

IEEE Trans. Profess. Commun.

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Research problem: Most of the previous research into corporate websites has focused on the users' point of view and their perception of usability and interactivity as the two predominant website characteristics, and has shown that interactivity plays an important role in consumers' perceptions of, and responses to, these sites. This study explores corporate websites from a different view-that of the company-and investigates the organizational motivation to adopt new interactive features on corporate websites. Research question: What are the critical factors influencing the firm's adoption of online innovations related to interactivity on their websites? Literature review: Many dominant theories in information technology (IT) that guide most research on IT adoption at the firm level include the diffusion of innovations theory (which seeks to explain how, why, and at what rate new ideas and technology spread through cultures) and the technology, organization, and environment framework (which identifies three aspects of an enterprise's context that influence the process by which it adopts and implements a technological innovation). But other research streams can contribute to the Theory of Technology Adoption at the firm level, including Institutional Theory (which is a widely accepted theoretical posture that emphasizes rational myths, isomorphism, and legitimacy) and the model of Iacovou(which analyzes interorganizational systems' characteristics that influence firms to adopt IT innovations). Methodology: A conceptual model with supporting propositions was tested using an online questionnaire. Data were collected from 138 firms in Switzerland and Germany and analyzed with multiple regression analysis. Results and conclusions: Complexity, perceived benefits, top management support, and information intensity are the drivers that play important roles in the diffusion of innovation related to interactivity on corporate websites, and support our conceptual model.

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“…Part of the course focused on the current professional landscape for writers (Blythe et al, 2014;Brumberger & Lauer, 2015 Unfortunately, "employers feel that today's college graduates are not particularly well prepared to achieve the learning outcomes that they view as important (Hart Research Associates on Behalf of the Association of American, 2015, p. 1). The policy brief assignment intended to put students in a real-world professional situation to illustrate to them that they are critical thinkers with transferable, cross-cutting skills.…”

Section: Assignment Descriptionmentioning

confidence: 99%