A number of researchers have addressed work efficiency including that of civil servants, but researchers have not given one general definition. The question also remains open regarding the methodology for classifying competencies within the civil service system and strategies to improve the competencies of civil servants in the Republic of Armenia.
The purpose of the research is to identify the characteristics of competencies among the factors affecting the work efficiency of civil servants, as well as to make recommenda-tions for their improvement. To achieve these goals, we have identified the following problems that need to be solved: to define the efficiency of civil servants’ work and the factors determining it, analyze the competencies of civil servants established by the le-gislation in RA, and suggest ways to improve these competencies. To address these is-sues, we used the methods of comparative analysis and deduction․