Professionals onder druk
                    of professionele tegendruk? Gebalanceerde
                    motivatie voor de publieke zaak in
                    professionele publieke dienstverlening

Loon, Nina Mari van; Noordegraaf, Mirko

doi:10.5553/benm/138900692014041003003

Beleid en Maatschappij

2014

DOI: 10.5553/benm/138900692014041003003

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Professionals onder druk of professionele tegendruk? Gebalanceerde motivatie voor de publieke zaak in professionele publieke dienstverlening

Nina Mari van Loon¹,

Mirko Noordegraaf²

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Values of Public Craftsmanship: The Mismatch Between Street-Level Ideals and Institutional Facilitation in the Prison Sector

Paanakker

2019

The American Review of Public Administration

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Public craftsmanship, as the normative prescription of a myriad of public values, is receiving renewed attention. This study aims at empirical insight into how such abstract principles acquire practical meaning in specific professional settings, and how they are practically facilitated on the shop floor. We use an explorative case study among Dutch prison professionals (N = 32) to contrast perceptions of ideal values and practices with perceptions of institutional facilitation at street level. In the case of prison officers, the institutional context of the prison was found to substantially restrain rather than support the ideals that professionals attach to good street-level craftsmanship. The study's theoretical contribution is to show craftsmanship as uniquely localizing the normative underpinnings of good work. Empirically, the findings show how an unyielding neoliberalist administrative practice can hamper the potential of public craftsmanship and is likely to have negative impact on staff commitment and successful public service delivery. We end with implications for the further examination and development of public craftsmanship in public administration theory and practice.

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Values of Public Craftsmanship: The Mismatch Between Street-Level Ideals and Institutional Facilitation in the Prison Sector

Paanakker

2019

The American Review of Public Administration

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Professionals onder druk of professionele tegendruk? Gebalanceerde motivatie voor de publieke zaak in professionele publieke dienstverlening

Cited by 1 publication

References 28 publications

Values of Public Craftsmanship: The Mismatch Between Street-Level Ideals and Institutional Facilitation in the Prison Sector

Values of Public Craftsmanship: The Mismatch Between Street-Level Ideals and Institutional Facilitation in the Prison Sector

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