Professionelle polizeiliche Kommunikation: sich verstehen

Abstract

ZusammenfassungAuch wenn, einem Bonmot Watzlawicks folgend, nicht nicht kommuniziert werden kann, kann Kommunikation gleichwohl mehr oder weniger viel Aufmerksamkeit zuteilwerden. In den modernen Sozialwissenschaften ist Kommunikation längst theoretisch und empirisch zum Schlüsselelement komplexitätsangemessener Beschreibungen und Erklärungen moderner Gesellschaftsvollzüge avanciert. In der modernen Polizeiarbeit hat der aktuelle Wissensbestand zur Kommunikation diesen Anspruch noch nicht erreicht. Der Beitrag setzt hier an, indem er polizeiliche Kommunikation als zentrales Medium von Polizei-Bürger*innen-Interaktionen pragmatistisch modelliert. Demensprechend hat die Polizei in ihrer Kommunikation dem der Öffentlichkeit geschuldeten Maß an Professionalität gerecht zu werden. Diese, so unser zentrales Argument, zeigt sich als Kontrolle durch Einsicht in potenziell „blinde Flecken“ polizeilicher Kommunikation.

Sound of the Police—Virtual Reality Training for Police Communication for High-Stress Operations

“…Reflection, feedback, and debriefing are essential, especially for identifying blind spots, such as errors in memory and perception. According to the literature, feedback and debriefing are particularly helpful if not only verbal but also visually supported [7,29,40]. VR can be beneficial here.…”

“…The exact training simulations can be recorded and used in after-action review (AAR) [41] and debriefing as visual support. This way, errors, possible cognitive distortions, and blind spots can be reflected [7,15,24]. The ability to visually review VR training sessions provides immediate, actionable feedback and allows for a more detailed analysis of the police officers' behavior and decision-making processes.…”

“…Especially in high-risk situations with significant conflict potential, communication skills can significantly reduce the risk for police officers [3,48]. However, communication is a complex process with many influencing factors [7], which is particularly essential in critical situations [3].Especially under stress, the retrieval of competencies can be very challenging. Therefore, appropriate training is vital to prepare police officers for these situations [26].…”

“…According to Staller et al [7], various blind spots must be overcome to ensure professional police communication. Among other things, the underestimation of one's blind spots is mentioned, and the importance of reflection is pointed out.…”

“…However, communication training is not simple. Communication is a complex process influenced by various factors [5], including external influences [6], misunderstandings [7], and differing levels of knowledge [6].…”